Operations Training Manager- BWW GO

Unclassified

Full-time - Mid Level

10,001+ employees

About the position

The position involves supporting the Manager of New Restaurant Openings (NROs) and restaurant-level managers in the pre-opening, training, and operational phases of new restaurant launches. The role requires extensive travel and focuses on training, performance assessment, and ensuring compliance with operational standards across multiple restaurant locations.

Responsibilities

• Supports Manager of NROs and restaurant-level managers with pre-opening logistics: training materials, uniforms, and Pre-Opening Training Kit.
• Participates in weekly BWW GO Open Strong preparation calls with restaurant management team.
• Communicates NRO training plan and agenda and coordinates scheduled NRO training sessions with company and franchise leadership teams.
• Coordinates the recommended opening inventory pars and delivery timeline with restaurant management.
• Executes NRO training plan during training week.
• Observes and assesses performance of restaurant team during training sessions on skill, accuracy, development, understanding, and application of learned skills.
• Leads train-the-trainer (TTT) session with multi-unit operator and restaurant management team ahead of NRO training session.
• Leads training week kickoff with support from restaurant management team.
• Conducts daily restaurant management team meetings and wrap-up meetings to calibrate NRO performance, set goals, and action steps.
• Collaborates and troubleshoots with IT on all technical needs.
• Coordinates with Construction and restaurant management team to create turnover punch list items.
• Reviews two-week post-opening restaurant support schedule with restaurant management and multi-unit operator.
• Conducts daily recap of restaurant performance and execution with restaurant management team and multi-unit operator.
• Recommends potential WCTs and possible Shift Manager candidates to management team.
• Connects with restaurant and multi-unit operators as needed with frequency to discuss long-term performance.
• Coaches teams to provide outstanding guest service, product quality, friendliness, cleanliness, order accuracy, and speed of service.
• Supports system-wide rollouts/activations and introductions of new products, tools, and services.
• Supports all restaurant training initiatives and programs for consistent execution.
• Diligently follows and enforces food and general safety requirements and models behavior that protects them and others.
• Leads by example, maintaining an excellent working knowledge, business acumen, and a high proficiency in all aspects of restaurant operations and reporting platforms.
• Maintains a culture of diversity and inclusion while personifying company core values.
• Ensures compliance with all local, state, and federal laws.
• Stays current on all federal, state, local, and company required training and certifications.
• As needed, reviews marketing plans, local store marketing (LSM) playbook, commercial strategies, consumer purchasing channels (online ordering and third-party delivery).
• As needed, performs restaurant audits to ensure policies, procedures, brand standards, and reputation are followed.

Requirements

• Minimum 21 years of age.
• High school diploma or equivalent, preferred 4-year degree.
• 5+ years' experience with any combination of restaurant operations experience and education.
• Certified in any state, county, or local food handling requirements.
• Coursework in restaurant management.
• Leadership experience within a corporate structure.
• Experience in restaurant-level management and training.
• Experience in new restaurant openings and support.