Tristate Capital Bank - Pittsburgh, PA

posted 6 days ago

Full-time
Pittsburgh, PA
Credit Intermediation and Related Activities

About the position

The Operations Training Specialist is responsible for the training and development of Operations team members, focusing on enhancing their skills and knowledge. This role involves designing and managing learning programs, assessing their effectiveness, and collaborating with operations managers to align training with organizational goals for both new and experienced employees.

Responsibilities

  • Designs effective training curriculums, strategies, and materials
  • Maintains database of all training materials and updates as needed
  • Supports and mentors both new and existing colleagues
  • Monitors colleagues' performance and response to training
  • Develops, plans, and coordinates all training events
  • Delivers group training classes, individual instruction, and workshops covering a range of topics across the Operations teams
  • Collaborates with operations management on employee onboarding
  • Conducts colleague surveys on training effectiveness and incorporates feedback into future programs
  • Evaluates effectiveness of training and development programs and utilizes relevant evaluation data to revise or recommend changes in instructional objectives and methods
  • Uses data to assign and adjust training assignments for both new and tenured colleagues
  • Drives training related initiatives through to completion

Requirements

  • Bachelor's Degree
  • 3+ years of Banking, financial services experience
  • Some supervisory experience or training experience preferred
  • Excellent verbal & written skills
  • Proven organization skills and attention to detail
  • Ability to effectively prioritize and manage time to accommodate multiple deliverables or projects from various partners simultaneously within designated timeframes
  • Strong communication skills and ability to present in front of groups
  • Ability to provide coaching and feedback to colleagues at various levels
  • Good interpersonal skills with all levels of management
  • Intermediate proficiency in Microsoft Suite (Excel, PowerPoint)
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