Operations Transformation Specialist

$71,300 - $119,100/Yr

Assurant

Full-time - Mid Level

251-500 employees

Insurance Carriers and Related Activities

About the position

The Operations Transformation Specialist plays a crucial role in supporting the Global Housing Claims lines of businesses by collaborating with Ops Transformation Leadership and Business/Functional SMEs. The position focuses on assessing current processes, metrics, and applications to provide insights and recommendations for operational improvements, ultimately enhancing customer and employee experiences.

Responsibilities

• Lead analysis on key operational processes for Global Housing Claims.
• Establish a detailed current state outline utilizing process flows, operational metrics, financials, technology assessment, team structures, and subject matter expert interviews.
• Partner with other COO Functional areas like IT, CX, Data & Analytics to develop a holistic picture of the operation being assessed.
• Research methodologies and technologies that could improve the current state.
• Utilize analytical skillset and creativity to create insights and recommendations from the current state assessment that can transform operations.
• Assist in the creation of cost/benefit analyses for proposed solutions.
• Create concise, clear communications to review recommendations with leadership.
• Train on enterprise technology solutions around Digital Self-Service, Artificial Intelligence, Automation, and Process Mining.

Requirements

• Bachelor's degree in finance, Computer/Management Information Systems or related field, or 5 years of professional experience in the function or similar activity outside the organization.
• Proficiency with Microsoft Word and PowerPoint to effectively communicate recommendations and analysis.
• Advanced proficiency with Microsoft Excel to create analyses around metrics and financials.

Nice-to-haves

• Bachelor's degree in finance, Computer/Management Information Systems or related field.
• Expert problem-solving skills to address complex issues.
• Sophisticated analytical techniques application.
• Ability to schedule and coordinate team activities and resources.
• Knowledge of management concepts and practices.
• Excellent oral and written communication skills.
• Professional presence to engage with clients.
• Ability to build relationships and influence with internal leaders and clients.

Benefits

• Competitive salary range of $71,300.00 - $119,100.00 based on experience and location.