Assurant

posted 16 days ago

Full-time - Mid Level
251-500 employees
Insurance Carriers and Related Activities

About the position

The Operations Transformation Specialist plays a crucial role in supporting the Global Housing Claims lines of businesses by collaborating with Ops Transformation Leadership and Business/Functional SMEs. The position focuses on assessing current processes, metrics, and applications to provide insights and recommendations for operational improvements, ultimately enhancing customer and employee experiences.

Responsibilities

  • Lead analysis on key operational processes for Global Housing Claims.
  • Establish a detailed current state outline utilizing process flows, operational metrics, financials, technology assessment, team structures, and subject matter expert interviews.
  • Partner with other COO Functional areas like IT, CX, Data & Analytics to develop a holistic picture of the operation being assessed.
  • Research methodologies and technologies that could improve the current state.
  • Utilize analytical skillset and creativity to create insights and recommendations from the current state assessment that can transform operations.
  • Assist in the creation of cost/benefit analyses for proposed solutions.
  • Create concise, clear communications to review recommendations with leadership.
  • Train on enterprise technology solutions around Digital Self-Service, Artificial Intelligence, Automation, and Process Mining.

Requirements

  • Bachelor's degree in finance, Computer/Management Information Systems or related field, or 5 years of professional experience in the function or similar activity outside the organization.
  • Proficiency with Microsoft Word and PowerPoint to effectively communicate recommendations and analysis.
  • Advanced proficiency with Microsoft Excel to create analyses around metrics and financials.

Nice-to-haves

  • Bachelor's degree in finance, Computer/Management Information Systems or related field.
  • Expert problem-solving skills to address complex issues.
  • Sophisticated analytical techniques application.
  • Ability to schedule and coordinate team activities and resources.
  • Knowledge of management concepts and practices.
  • Excellent oral and written communication skills.
  • Professional presence to engage with clients.
  • Ability to build relationships and influence with internal leaders and clients.

Benefits

  • Competitive salary range of $71,300.00 - $119,100.00 based on experience and location.
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