Ophthalmic Technician

Muskegon, MI

Ambulatory Health Care Services

About the position

An Ophthalmic Technician is a valuable asset to an Ophthalmologist as they assist in providing excellent patient care to the patients during their visit. This employee is able to handle a wide range of duties while using equipment to perform the initial testing needed to prepare a patient for an exam with an Ophthalmologist.

Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone)
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Practice urgency at all times with patient's time, as well as doctor's time and schedule
• Comply with all company policies and procedures including HIPAA
• Verify patient information by interviewing patient
• Recording medical history, current medications and confirming purpose of visit
• Records all data in the patient's Electronic Medical Record (EMR)
• Checks condition of patient's eyes by observing pupils, muscles, visual acuity, and extraocular movements
• Required skills include: dilation, refraction, pressures, and performing a variety of diagnostic tests including visual fields, OCT, GDX, IOL master, auto refractor and topography
• Demonstrates working knowledge of eye anatomy, diseases, symptoms and ocular medications
• General office duties and cleaning to be assigned by manager

Requirements

• High school diploma or general education degree (GED), one-year related experience and/or training; or equivalent combination of education and experience
• Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) is preferred

Nice-to-haves

• Reliable transportation that would allow employee to go to multiple work locations with minimal notice
• Ability to work weekends when applicable
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Commitment to work over 40 hours to meet the needs of the business
• Ability to interact with all levels of employees in a courteous, professional manner at all times