TD Bank - Greenville, SC
posted about 2 months ago
The Operations Analyst I at TD Bank plays a crucial role in enhancing the efficiency and effectiveness of Transaction Services. This position acts as an Operations owner or representative on various projects aimed at continuous improvement, which may include standardization, conversion, productivity, service quality, and other strategic issues. The Operations Analyst is responsible for ensuring compliance with Federal regulations and industry rules, including Bank policies and procedures, as well as relevant Risk Management and Corporate standards. In this role, the analyst coordinates and assists with projects of strategic importance for Transaction Services, which may extend to other areas within Bank Operations. They participate in identifying, developing, and implementing operational efficiencies, ensuring that customer requirements are integrated into system enhancements. The Operations Analyst also acts as a project manager for small-scale projects that involve collaboration with external vendors, and they are involved in performance management and development activities. The position requires maintaining a comprehensive understanding of Transaction Services processes, acting as a resource for resolving technical or operational issues, and providing updates on project status to senior management. The analyst is also responsible for updating the Fraud Detection database and directing the work of full-time employees, handling complaints in the absence of a Collections Supervisor, and supporting large ATM projects and conversions. Training employees and assisting management with internal and external audit findings are also key responsibilities of this role.