OPS CLERK - 76808117 1 1

State of Florida - Clearwater, FL

Part-time - Entry Level

Clearwater, FL

1,001-5,000 employees

Executive, Legislative, and Other General Government Support

About the position

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) is seeking an OPS Clerk to assist Hearing Officers in preparing for and conducting administrative hearings, while also supporting staff with day-to-day administrative tasks. This role involves providing customer service to both internal and external customers, managing legal documents and case files, preparing documents for hearings, entering data into Department databases, answering telephones, directing calls, taking messages, preparing and answering email correspondence, and collecting fees and processing payments.

Responsibilities

• Assist Hearing Officers in preparing for and conducting administrative hearings.
• Support staff with day-to-day administrative tasks.
• Provide customer service to both internal and external customers.
• Manage legal documents and case files.
• Prepare documents for hearings.
• Enter data into Department databases.
• Answer telephones, direct calls, and take messages.
• Prepare and answer email correspondence.
• Collect fees and process payments.

Requirements

• Must maintain high professional standards and remain calm, courteous, and tactful in sensitive situations.
• Ability to express ideas and facts clearly, verbally and in writing.
• Must listen carefully to obtain needed information and effectively assist customers.
• Thorough and conscientious in accomplishing tasks accurately according to procedures and standards.
• Ability to plan and organize time, resources, and workload effectively.
• Proficient in operating a computer and associated systems/applications such as Microsoft Office.

Nice-to-haves

• Experience working in a professional office setting handling administrative tasks.
• Experience working in a legal office or with legal documents.
• Customer service experience dealing with customer complaints, inquiries, and/or problem resolution.

Benefits

• State of Florida 401(a) FICA Alternative Plan
• Workers' Compensation
• Reemployment Assistance (Unemployment Compensation)
• Participation in certain State Group Insurance benefits (must meet eligibility requirements)
• Deferred Compensation
• Employee Assistance Program