Ops Coordinator - CSP

$41,288 - $69,576/Yr

FedEx - Bismarck, ND

Full-time

Bismarck, ND

Couriers and Messengers

About the position

The Ops Coordinator at Federal Express Corporation plays a crucial role in ensuring the smooth operation of logistics and customer service within the organization. This position is primarily focused on providing administrative support, managing customer inquiries, and overseeing dock operations. The Ops Coordinator will be responsible for maintaining high standards of service and efficiency in a fast-paced environment, which requires a keen attention to detail and the ability to manage multiple tasks simultaneously. The role involves working closely with various teams to ensure that all operational goals are met while adhering to transportation regulations and company policies. In this position, the Ops Coordinator will be expected to respond effectively and professionally to customer requests and issues, demonstrating strong customer service skills. The role requires excellent time management and organizational abilities to handle changing priorities and ensure that daily assignments are completed accurately and on time. The Ops Coordinator will also need to communicate clearly, both verbally and in writing, with different audiences, including team members and customers. Additionally, the Ops Coordinator will be responsible for interpreting numerical data and written information, which is essential for making informed decisions and drawing conclusions that impact operational efficiency. Familiarity with Microsoft Office software and web-based applications is necessary, as these tools will be used regularly to perform job functions. Knowledge of transportation regulations, particularly those set by the Department of Transportation (DOT), is also critical for this role, as it ensures compliance with industry standards and practices.

Responsibilities

• Provide administrative support to the operations team.
• Respond to customer inquiries and issues professionally and effectively.
• Manage dock operations and ensure compliance with transportation regulations.
• Maintain high attention to detail while handling multiple tasks in a fast-paced environment.
• Communicate clearly with various audiences, both verbally and in writing.
• Interpret numerical data and written information to make informed decisions.

Requirements

• High school diploma or GED required; Bachelor's degree in Business, Logistics, or a related area preferred.
• Administrative support, customer service, or dock operations experience preferred.
• Strong customer service skills to respond to requests and issues effectively.
• Excellent time management, organizational, and multi-tasking skills.
• Ability to communicate verbally and in writing with various audiences.
• Proficient in Microsoft Office software and web-based applications.
• Knowledge of transportation regulations, including Department of Transportation (DOT) regulations.