Ops Coordinator - CSP

$41,288 - $69,576/Yr

FedEx - Gypsum, CO

Full-time - Entry Level

Gypsum, CO

Couriers and Messengers

About the position

The position provides operational support by coordinating quality, service, and administrative functions in the pickup and delivery area. The role is responsible for dispatching transportation equipment according to the Linehaul plan, ensuring cost minimization and service integrity, while also performing process checks for regulatory compliance.

Responsibilities

• Monitor facility reporting metrics related to service, safety, cost, and quality on a daily basis.
• Investigate potential performance issues and address them with Business Contacts and Authorized Officers (BC/AO).
• Review inaccuracies in generated reports with appropriate parties, including administrative staff and BC/AOs.
• Ensure errors are corrected in appropriate systems and verify the accuracy of reported metrics.
• Communicate with BC/AOs of Independent Contractors (ICs), Independent Service Providers (ISPs), and temporary agency employees regarding day-to-day operations.
• Review operational metrics with BC/AOs that will affect daily planning and performance, including service and customer satisfaction.
• Investigate customer service complaints, including disputed deliveries and missing packages.
• Communicate resolved issues with customers directly to ensure satisfaction.
• Escalate unresolved issues with BC/AOs to appropriate management.
• Maintain and update vehicle maintenance information on all temporary and/or company-owned assets.
• Ensure adherence to contractually agreed standards and Department of Transportation (DOT) requirements for both company and vendor equipment.
• Create and maintain files for company and vendor equipment, ensuring all relevant insurance and maintenance documents are accurate and up to date.
• Create and maintain files in accordance with DOT regulations for all drivers (IC, ISP, and Temporary).
• Assist in the development and implementation of corrective action plans for discrepancies or violations found in Business Control Self Assessment (BCSA) tests.
• Coordinate the dispatch of linehaul transportation equipment.
• Accurately enter all dispatch events into the online system to ensure timely delivery and pickup of trailers.
• Complete yard inventory to verify the location of equipment.
• Investigate and report linehaul schedule delays, accidents, and equipment failures, implementing contingency plans for on-time delivery.
• May perform driver release audits as assigned.
• May organize, plan, and/or execute driver training classes.
• Perform other duties as assigned.

Requirements

• High school diploma or GED required; Bachelor's degree in Business, Logistics, or a related area preferred.
• Administrative support, customer service, or dock operations experience preferred.
• Customer service skills necessary to effectively respond to requests and issues.
• Time management, organizational, and multi-tasking skills necessary to work in a fast-paced environment.
• Verbal and written communication skills necessary to communicate with various audiences.
• Ability to read, interpret, and draw conclusions from numerical data and written information.
• Software skills, including use of Microsoft Office and web-based applications.
• Knowledge of transportation regulations used in Pickup and Delivery and Linehaul operations, including DOT regulations.

Nice-to-haves

• Experience in logistics or transportation operations.
• Familiarity with regulatory compliance in transportation.

Benefits

• Medical
• Dental
• Vision
• 401k with company match
• Vacation
• Holiday pay
• Disability benefits
• Life insurance
• Parental leave
• Tuition reimbursement