Ops Coordinator - CSP

FedEx - Birmingham, AL

Full-time

Birmingham, AL

Couriers and Messengers

About the position

The Ops Coordinator position at FedEx is a full-time role based in Birmingham, AL, requiring a high school diploma or GED, with a preference for candidates holding a Bachelor's degree in Business, Logistics, or a related field. The role involves providing administrative support and customer service, particularly in dock operations. Candidates should possess strong customer service skills to effectively respond to requests and issues, as well as time management, organizational, and multi-tasking abilities to thrive in a fast-paced team environment. Attention to detail and accuracy are crucial for achieving daily assignments and goals. In this position, the Ops Coordinator will be responsible for communicating verbally and in writing with various audiences, interpreting numerical data, and utilizing software skills, including Microsoft Office and web-based applications. Knowledge of transportation regulations, particularly those related to Pickup and Delivery and Linehaul operations, including Department of Transportation (DOT) regulations, is essential. The job may require working in varying temperatures and environments, including areas with loud noise and fumes, and may involve lifting or carrying items up to 20 pounds. Minimal travel is expected for this role.

Responsibilities

• Provide administrative support and customer service in dock operations.
• Respond effectively and professionally to customer requests and issues.
• Manage time and prioritize tasks in a fast-paced environment.
• Communicate verbally and in writing with various audiences.
• Interpret numerical data and draw conclusions from written information.
• Utilize Microsoft Office software and web-based applications for daily tasks.
• Ensure compliance with transportation regulations, including DOT regulations.

Requirements

• High school diploma or GED required; Bachelor's degree in Business, Logistics, or a related area preferred.
• Experience in administrative support, customer service, or dock operations preferred.
• Strong customer service skills to respond to requests and issues effectively.
• Time management, organizational, and multi-tasking skills necessary for a fast-paced environment.
• Verbal and written communication skills to interact with various audiences.
• Ability to read, interpret, and draw conclusions from numerical data and written information.
• Proficiency in Microsoft Office software and web-based applications.
• Knowledge of transportation regulations used in Pickup and Delivery and Linehaul operations.

Nice-to-haves

• Bilingual skills are preferred.