FedEx - Oklahoma City, OK
posted 2 months ago
The Ops Coordinator at FedEx is responsible for providing operational support through the coordination of quality, service, and administrative functions in the pickup and delivery area. This part-time position plays a crucial role in the dispatch of transportation equipment in accordance with the Linehaul plan, aiming to minimize costs while ensuring service integrity. The Ops Coordinator performs essential process checks to ensure regulatory compliance and monitors facility reporting metrics related to service, safety, cost, and quality on a daily basis. In this role, the Ops Coordinator investigates potential performance issues and addresses them with Business Contacts and Authorized Officers (BC/AO). They review inaccuracies in generated reports with appropriate parties, including administrative staff and BC/AOs, ensuring that errors are corrected in the appropriate systems and verifying the accuracy of reported metrics. Communication is key, as the Ops Coordinator interacts with BC/AOs of Independent Contractors (ICs), Independent Service Providers (ISPs), and temporary agency employees regarding day-to-day operations, including requested load plan changes, which are implemented into the Vision/VRP systems. The Ops Coordinator also reviews operational metrics that affect daily planning and performance, including service and customer satisfaction. They investigate customer service complaints related to disputed deliveries, missing packages, and early or late pickups, ensuring that resolved issues are communicated directly to customers to maintain satisfaction. Additionally, the Ops Coordinator maintains and updates vehicle maintenance information on all temporary and/or company-owned assets, ensuring adherence to contractually agreed-upon standards and Department of Transportation (DOT) requirements. This position requires the creation and maintenance of files for company and vendor equipment, ensuring that all relevant insurance and maintenance documents are accurate and up to date. The Ops Coordinator assists in developing and implementing corrective action plans for any discrepancies or violations found in the Business Control Self Assessment (BCSA) tests for the appropriate area. They coordinate the dispatch of linehaul transportation equipment, accurately entering all dispatch events into the online system to ensure timely delivery and pickup of trailers. The Ops Coordinator may also perform driver release audits and organize driver training classes as assigned, while performing other duties as needed.