Ops. Customer Services Representative

$39,520 - $39,520/Yr

Gateway Services - Plainfield, IL

Full-time - Entry Level

Plainfield, IL

Nursing and Residential Care Facilities

About the position

The Operations Customer Service Representative at Gateway Services Inc. is responsible for managing a daily route to pick up deceased pets from veterinary clinics and homes, ensuring they are transported safely to care centers for cremation. This role serves as a vital link between the company and veterinary staff, addressing on-site issues, maintaining customer satisfaction, and assisting operations staff as needed.

Responsibilities

• Operate a company vehicle along a pre-designed daily route for 8-10 hours to pick up deceased pets from local veterinary clinics and bring them back to our care center.
• Pack and unpack the vehicle properly and with care.
• Act as an extension of the client care team - is the face of Gateway Services in the veterinary community.
• Continuously meet and communicate with veterinary staff.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries to ensure customer satisfaction, troubleshooting issues on-site whenever possible.
• Ensure issues are escalated to other team members when necessary.
• Ensure that Gateway processes are thoroughly understood and answers customer questions accordingly.
• Keep records of customer interactions, transactions, comments, and complaints and reports to Facility Manager.
• Keep records on vehicle maintenance issues and communicates to Facility Manager.
• Communicate and coordinate with other team members, as necessary.
• Provide feedback on the efficiency of the customer service process.
• Work with minimal supervision.
• Ensure service standards are met based on well established procedures.
• Manage difficulties to achieve positive results.
• Assist the operations staff when necessary.

Requirements

• High school diploma or equivalent education
• Minimum of 12 months experience in a service industry, specifically related to driving.
• Valid driver's license and clean driving record
• Excellent problem solving skills by being able to develop solutions and quick thinking
• Proven team player who is flexible and adaptable.
• Energetic, self-motivated, and results oriented.
• Good verbal communication skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong attention to detail.

Nice-to-haves

• Experience in customer service or related field
• Ability to build and maintain relationships with industry professionals and pet parents.

Benefits

• Full-time position
• Competitive hourly wage of $19 per hour