OPS SENIOR CLERK - 64856004

$37,440 - $37,440/Yr

State of Florida - West Palm Beach, FL

Full-time - Entry Level

West Palm Beach, FL

Executive, Legislative, and Other General Government Support

About the position

The OPS Senior Clerk position is integral to the county-wide immunization program, providing essential clerical support and client registration services. The role requires independent judgment and strong customer service skills, as it involves interacting with a diverse clientele in a fast-paced environment. The clerk will manage client data, assist with immunization billing, and ensure compliance with health department protocols while maintaining confidentiality and accuracy in all tasks.

Responsibilities

• Perform all aspects of client registration in both HMS and FL Shots with accuracy and completeness.
• Determine eligibility and financial responsibility for services, obtaining accurate demographic and financial information from clients.
• Explain the eligibility process to clients and refer them to appropriate public assistance agencies as needed.
• Process clients efficiently to ensure a consistent flow to immunization nurses.
• Initiate medical records for new clients in HMS and FL Shots, reviewing data for accuracy and completeness.
• Schedule, cancel, and reschedule client appointments appropriately.
• Transcribe immunization records in various languages and provide translation services as needed.
• Transport registration forms and confidential client information from outreach sites to secured areas.
• Provide clerical assistance such as data entry, copying, faxing, and filing with accuracy.
• Participate in departmental meetings, quality assurance, and in-service trainings.

Requirements

• Strong customer service skills and ability to remain calm under pressure.
• Experience with data entry and managing confidential information.
• Knowledge of business practices and ability to apply instructions effectively.
• Ability to work in a multi-cultural environment and adapt to constant change.

Nice-to-haves

• Experience in a healthcare or public health setting.
• Bilingual skills for translation services.

Benefits

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements)
• Workers' Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)