KeyBank - Overland Park, KS
posted 2 months ago
The Ops Specialist II position at KeyBank is a full-time role located at 11501 Outlook Street, Overland Park, Kansas. Under the direction of the department manager, the individual in this position is tasked with ensuring the timely, efficient, and responsible management of insurance matters related to mortgages serviced for investors. This role is critical in protecting the interests of investors by adhering to individual investor guides, Pooling and Servicing Agreements, applicable laws, and mortgage documents. The essential job functions include reviewing, analyzing, and interpreting various types of property and liability insurance policies, operating statements, and property appraisals for commercial loans. The Ops Specialist II must ensure compliance with loan documents, investor requirements, and internal policies and procedures. Additionally, the role involves managing and updating data in the servicing system to reflect the current status of insurance policy effective dates and coverage amounts. The specialist will also monitor and manage the disbursement of insurance premium payments for commercial mortgage loans, ensuring that adequate insurance policies are in place for non-escrowed loans. In cases where borrowers fail to act, the Ops Specialist II will initiate and oversee forced place insurance coverage. The position also requires overseeing and administering casualty losses incurred on commercial properties, which includes analyzing loss severity, arranging property inspections, and processing disbursement requests from loss proceeds. Effective communication is essential, as the specialist will correspond with borrowers, insurance agents, and insurance companies to resolve any issues or discrepancies related to insurance. The role may also involve training new employees and assisting the department supervisor with various tasks as needed.