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Optical Assistant
Vision Source - West Hartford, CT
posted 2 months ago
About the position
The Optical Assistant at SIGHT Eyewear is a full-time role focused on providing exceptional patient care and support within a collaborative healthcare environment. The position emphasizes individualized care, ensuring that both patients and employees have a positive experience. The Optical Assistant will engage in various tasks related to patient care, including performing diagnostic tests, managing patient records, and educating patients about products and services offered.
Responsibilities
- Knowledgeable in ophthalmic assisting procedures and able to answer questions and address concerns in a professional and friendly manner.
- Performs all duties of an Optical Assistant as directed by a provider or Leadership including checking visions, intraocular pressures, and finding patient's glasses prescriptions.
- Takes medical history from patients and assists in training and guidance of new assistants.
- Performs various diagnostic tests and checks patients in and out post-visit.
- Educates patients on products sold in-house and contributes to team meetings and presentations as needed.
- Maintains punctuality and adheres to scheduled times of arrival and departure from work.
- Monitors productivity and updates methods to maintain efficiency and quality service to patients.
- Complies with all practice procedures and protocols, as well as state and federal regulations.
Requirements
- Customer service experience
- Medical office experience (preferred)
- Ability to work well with others
- Reliable, punctual, and dependable
- Excellent communication skills
- Agile and flexible
- Data entry and typing skills
- Ability to work in a fast-paced environment
- Exceptional customer service skills
- Bachelor's degree preferred
Nice-to-haves
- Experience as an Optical Assistant
- Knowledge of medical office procedures/language
Benefits
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
