Optical Keyholder - Rice Village

Warby Parker - Houston, TX

Full-time - Mid Level

Houston, TX

Miscellaneous Manufacturing

About the position

The Optical Supervisor at Warby Parker plays a crucial role in delivering exceptional customer experiences while overseeing the optical team. This position combines optical expertise with leadership responsibilities, ensuring that both customer needs and operational standards are met. The ideal candidate will foster a positive work environment and drive store success through excellent service and team mentorship.

Responsibilities

• Work directly with customers to help meet all of their eyewear needs.
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy.
• Check that finished eyewear meets optical standards and customer requirements.
• Explain prescription terminology and product offerings to customers.
• Ensure all operational, service, and staff zoning procedures are executed to Warby Parker standards.
• Drive store vision and sales by providing above-and-beyond service on the floor.
• Act as the main contact for customer and operational questions.
• Lead and mentor the Optical team, including participants of the Optician Apprentice Program.
• Maintain general store systems, inventory databases, and business operations.
• Foster and support a productive, positive employee culture in the store.

Requirements

• Licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states).
• 2+ years of experience, including supervisor responsibilities.
• Passionate about the eyewear and retail industries.
• Clear, effective, and professional communicator.
• Dedicated to going above-and-beyond for customers and teammates.
• Energetic, positive team player able to adapt in a fast-paced environment.

Benefits

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid time off
• Paid Holidays
• Retirement savings plan with a company match
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Assistance Program (EAP)
• Bereavement Leave
• Optical Education Reimbursement
• Snack Pantry