Optical Retail Sales Associate Luxury House Brand

$34,112 - $50,232/Yr

EssilorLuxottica

Full-time - Entry Level

About the position

The Optical Retail Sales Associate at Oliver Peoples is responsible for delivering exceptional customer service and building strong relationships with clients while achieving sales targets. This role requires in-depth knowledge of eyewear products and trends, enabling personalized recommendations to enhance the customer experience. The associate will also assist with minor adjustments and repairs, maintain a visually appealing store environment, and provide omnichannel support to ensure a seamless customer service experience.

Responsibilities

• Provide outstanding customer service to all clients, ensuring their needs are met and their shopping experience is memorable.
• Stay up-to-date on industry trends and product knowledge, attending training sessions and workshops as required.
• Display in-depth knowledge of the Brand, warranties, and optical add-on features offered to all customers.
• Build and maintain relationships with clients, ensuring that their needs are met both in-store and through follow-up communication.
• Consistently meet and exceed daily, weekly, and monthly sales targets by upselling and cross-selling products.
• Assist with minor adjustments and repairs.
• Maintain a clean, organized, and visually appealing store environment on both the sales floor and back of house areas.
• Provide omnichannel support by ensuring a seamless customer service experience among all platforms, including online and in-store services.
• Understand and adhere to all brand policies and procedures.
• Perform other miscellaneous duties as assigned by management.

Requirements

• High school diploma or equivalent.
• 2+ years of experience in retail sales, preferably in the eyewear and/or luxury retail industry.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
• Must be punctual and reliable. Timeliness and dependability are essential.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong organizational skills and attention to detail, with the ability to multi-task in a fast-paced environment.
• Demonstrated ability to achieve sales targets and exceed customer expectations.
• A team-player who is collaborative with others, is adaptable, supportive, respectful and open to feedback.
• Is a natural problem-solver and analytical thinker, possesses the ability to identify issues, evaluate solutions and implement effective strategies to overcome challenges.
• Ability to stand for extended periods and lift up to 25 pounds.

Nice-to-haves

• Experience operating a POS system.
• Luxury sales or eyewear industry experience.

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Various employee discounts