Optical Retail Sales Associate PT Portland, ME #164

Eyemart Express - South Portland, ME

Part-time - Entry Level

South Portland, ME

101-250 employees

Health and Personal Care Retailers

About the position

The Optical Retail Sales Associate is a part-time role focused on assisting patients in selecting eyewear that meets their needs. This position involves providing exceptional customer service, processing transactions, and ensuring accurate measurements and prescription information for eyewear. The associate will also dispense completed glasses and maintain patient files while adhering to company policies and HIPAA regulations.

Responsibilities

• Provide exceptional customer service to all patients.
• Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, and exchanges.
• Compute and process payment transactions/refunds using the in-house Point of Sale system.
• Process insurance claims efficiently.
• Maintain up-to-date knowledge of products.
• Create and maintain patient files, following company and HIPAA policies regarding confidentiality.
• Assess and interpret patient's needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest the most appropriate products.
• Take necessary measurements, including measuring the patient's pupillary distance.
• Prepare work orders for the lab ensuring all pertinent information is listed.
• Pull correct lenses according to work order specifications.
• Inspect the final product for accuracy and adjust completed glasses to fit the patient.
• Adjust/repair damaged frames, replace nose pads, and missing screws.
• Price, stock, and straighten merchandise.

Requirements

• High School Diploma or GED.
• Experience working in retail, customer service, or sales.
• Experience working in the optical industry is preferred but not required.

Nice-to-haves

• Experience in the optical industry.

Benefits

• Flexible scheduling to support work-life balance.
• Competitive earning potential inclusive of base pay and incentives.