Optical Sales Associate -Monona, WI.

ShopKo - Monona, WI

Part-time - Entry Level

Monona, WI

Ambulatory Health Care Services

About the position

Shopko Optical is seeking a Part-time Optical Sales Associate to join our team in Monona, WI. This position offers an opportunity to provide great customer service and patient care while growing your career. On the job training is provided, and no experience is necessary. The Optical Sales Associate will provide excellent patient and customer service in the selection, ordering, and dispensing of eyewear, complete pre-screening activities prior to patient exams, prepare work orders for the Optical Lab, process medical billing information, and maintain frame inventory.

Responsibilities

• Provide excellent customer and patient service according to company and Optical Center standards
• Analyze patient eyewear needs
• Recommend specific lenses, lens coatings and frames to satisfy patient needs
• Assist patients in selecting frames according to style and color
• Ensure frames are coordinated with facial and eye measurements and optical prescriptions
• Order and dispense eyewear accurately and professionally
• Assist patients with proper frame repairs and adjustments
• Show patients how to insert, remove and care for their contact lenses
• Assist Optometrist with case histories and screenings
• Maintain a complete knowledge of third-party plans and claims
• Explain promotions and special lens offerings to patients and customers
• Balance accounts
• Prepare work orders containing specific instructions for Optical Lab
• Process medical billing information
• Ensure proper merchandising of frame inventory

Requirements

• High School Graduate or equivalent
• Maintain license as required by state
• To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules
• Previous experience in an office and/or optical dispensing is preferred
• Able to handle multiple customer interactions/phone calls at a time
• Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing

Nice-to-haves

• Previous experience in an office and/or optical dispensing is preferred

Benefits

• Competitive Wages & Incentives
• 401K with Match
• Vacation Pay/Personal Day
• Volunteer Time Off
• Sick Pay
• Health & Wellbeing Benefits
• Voluntary/Cafeteria Offerings
• Employee Assistance Program
• On the Job Training & Certification
• Teammate Recognition Program