Optical Sales Associate - Training Provided

Eyecarecenter, Od, Pa - Dobson, NC

Full-time

Dobson, NC

About the position

The Optical Sales Associate is responsible for delivering a world-class Total Patient Experience by maximizing retail sales while addressing patients' medical needs. This role involves dispensing and fitting glasses and contacts based on prescriptions from Optometrists and Ophthalmologists, ensuring that patient needs are effectively connected to the products and services offered.

Responsibilities

• Embrace and execute the Total Patient Experience to build relationships with patients while delivering medical support.
• Determine patient wants and needs and sell to exceed their expectations.
• Assist patients in selecting frames according to style and color, coordinating with facial and eye measurements and optical prescriptions.
• Operate the auto-lensometer and manual lensometer.
• Educate and recommend specific lenses, lens coatings, and frames to suit patient needs.
• Accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt.
• Dispense patient orders and repair and adjust patient frames.
• Dispense all glasses and/or contact lens orders using current processes.
• Acknowledge patients in a friendly, approachable manner that invites them into the office.
• Maintain frame standards with cleaning, organization, and presentation.
• Follow protocols to keep frame inventory accurate.
• Demonstrate initiative in accomplishing practice goals and creating a positive work environment.
• Commit to work hours that meet business needs, including weekends and schedule changes.
• Adhere to all safety policies and procedures while supporting a culture of high quality and great customer service.

Requirements

• High School Diploma or GED required.
• Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
• Associates Degree preferred.
• Minimum of 1 year in a position interacting with customers/patients or equivalent combination of education and experience.
• Professional appearance and actions.
• Logical and critical thinking skills.
• Customer-focused with excellent written, listening, and verbal communication skills.
• Detail-oriented, reliable, and enjoys learning new technologies and systems.
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills.
• Interpersonal skills to support customer service and team support needs.
• Basic to intermediate problem-solving skills, including mathematics.
• Basic to intermediate computer skills, with proficiency in Microsoft Excel, Word, and Outlook.
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines.

Nice-to-haves

• Specialty knowledge of systems relating to job function.
• Favorable result on background check.