Optical Store Manager

Pearle Vision - Fort Wayne, IN

Full-time - Mid Level

Fort Wayne, IN

Health and Personal Care Retailers

About the position

The Store Manager is responsible for driving profitable sales growth while ensuring an outstanding patient experience. This role involves leading a team in a positive environment, focusing on patient care, and maintaining high levels of associate and doctor satisfaction and retention.

Responsibilities

• Drive profitable store sales by fostering a patient-focused retail culture.
• Attain planned sales goals and achieve comparable store sales growth.
• Ensure positive year-on-year improvement in store contributions.
• Manage payroll costs effectively according to company standards.
• Oversee gross margin management in line with company standards.
• Train and develop associates to consistently provide a patient care-focused experience.
• Build a team of administratively skilled associates to support daily operational tasks.
• Develop strong professional relationships with doctors.
• Ensure appropriate coverage and quality of doctor hours.
• Implement initiatives to increase the number of exams and conversion of exams to sales.
• Participate in business planning and updates.
• Accountable for recruitment, training, development, and retention of high-performing associates.
• Select brand-right associates demonstrating desired patient care behaviors.
• Utilize effective daily practice and role-playing for associate onboarding.
• Facilitate employee satisfaction through two-way communication.
• Plan proactively for adequate manpower and bench strength.
• Ensure positive patient satisfaction through retention and survey responses.
• Merchandise and present each store according to standards, including execution of planograms and visual appearance.
• Maintain overall cleanliness and professional presentation of associates according to company standards.
• Ensure high-quality customer follow-up and accurate service delivery.
• Maximize Managed Vision Care relationships and sales opportunities.
• Implement approved marketing programs timely and execute signage and promotions according to company standards.
• Execute operational procedures related to safety and maintenance.

Requirements

• Proven track record of sales growth through sales skills and accountability for results.
• Ability to train, coach, and develop associates with a patient-focused and results-oriented approach.
• Demonstrated ability to deliver outstanding experiences during direct patient interactions.
• Experience in recruiting and selecting associates and doctors.
• Proven experience in a retail or customer service establishment with measurable results.
• Ability to present and implement creative solutions to business growth opportunities.
• Strong communication skills to meet and exceed patient expectations.
• Ability to foster positive relationships with associates and doctors.
• Success in store merchandising and attention to detail.
• Ability to manage priorities with adaptability and flexibility.
• Willingness to take calculated risks and attention to detail.
• Ability to multi-task and delegate effectively to maximize patient interaction.
• Preferred computer experience.

Benefits

• Reasonable accommodations for individuals with known disabilities.