Optical Store Manager

Pearle Vision - Fort Wayne, IN

Full-time - Manager

Fort Wayne, IN

1,001-5,000 employees

Health and Personal Care Retailers

About the position

The Store Manager at Pearle Vision is responsible for driving profitable sales growth while ensuring an outstanding patient experience. This role involves leading a team in a positive environment, focusing on patient care, and maintaining high levels of associate and doctor satisfaction and retention.

Responsibilities

• Drive profitable store sales by fostering a patient-focused retail culture.
• Attain plan sales goals and achieve comparable store sales growth.
• Ensure positive year-on-year improvement in store contribution.
• Manage payroll costs effectively according to company standards.
• Oversee gross margin management in line with company standards.
• Train and develop associates to consistently provide a patient care-focused experience.
• Develop a team of administratively skilled associates to support daily operations.
• Build strong professional relationships with doctors.
• Ensure appropriate coverage and quality of doctor hours.
• Implement initiatives to increase the number of exams and conversion of exams to sales.
• Participate in business planning and updates.
• Accountable for recruitment, training, development, and retention of high-performing associates.
• Ensure effective onboarding of new associates and maintain employee satisfaction through communication.
• Plan for adequate manpower to ensure bench strength.
• Ensure positive patient satisfaction through retention and survey responses.
• Merchandise and present the store according to standards, including execution of planograms and visual appearance.
• Maintain overall cleanliness and professional presentation of associates.
• Ensure high quality through customer follow-up and accurate service delivery.
• Maximize Managed Vision Care relationships and sales opportunities.
• Implement approved marketing programs and execute signage and promotions according to standards.
• Ensure safety and maintenance of the store.

Requirements

• Proven track record of sales growth and accountability for sales results.
• Ability to train, coach, and develop patient-focused associates.
• Demonstrated ability to deliver outstanding patient experiences during direct interactions.
• Experience in recruiting and selecting associates and doctors.
• Proven experience in a retail or customer service establishment.
• Ability to present and implement creative solutions to grow the business.
• Strong communication skills to meet and exceed patient expectations.
• Ability to foster positive relationships with associates and doctors.
• Success in store merchandising and attention to detail.
• Ability to manage priorities with adaptability and flexibility.
• Willingness to take calculated risks and attention to detail.
• Ability to multi-task and delegate effectively.
• Computer experience preferred.

Nice-to-haves

• Bachelor's degree or comparable experience in retail operations.

Benefits

• Employee Discount
• Vacation & Paid Time Off