Optical Store Manager

Pearle Vision - Fort Wayne, IN

Full-time - Mid Level

Fort Wayne, IN

Health and Personal Care Retailers

About the position

The Optical Store Manager at Pearle Vision is responsible for driving profitable sales growth while ensuring an outstanding patient experience. This role involves leading a team in a positive environment, focusing on patient care, and maintaining high levels of associate and doctor satisfaction. The manager will oversee store operations, manage payroll and gross margin, and implement strategies to increase sales and patient retention.

Responsibilities

• Drive profitable store sales by fostering a patient-focused retail culture.
• Attain plan sales goals and achieve comparable store sales growth.
• Manage payroll costs effectively in accordance with company standards.
• Manage gross margin in accordance with company standards.
• Train and develop associates to provide a patient care-focused experience.
• Develop a team of administratively skilled associates for daily operational tasks.
• Build strong professional relationships with doctors.
• Ensure appropriate coverage and quality of doctor hours.
• Implement initiatives to increase the number of exams and conversion of exams to sales.
• Participate in business planning and updates.
• Recruit, train, develop, and retain high-performing associates.
• Ensure effective merchandising and presentation of the store according to standards.
• Maintain high quality through customer follow-up and accurate service delivery.
• Maximize Managed Vision Care relationships and sales opportunities.
• Execute operational procedures related to safety and maintenance.

Requirements

• Proven track record of sales growth through sales skills and accountability for sales results.
• Ability to train, coach, and develop patient-focused associates.
• Demonstrated ability to deliver outstanding patient experiences during direct interactions.
• Experience in recruiting and selecting associates and doctors.
• Proven experience in a retail or customer service establishment.
• Ability to present and implement creative solutions to grow the business.
• Strong communication skills to meet and exceed patient expectations.
• Ability to foster positive relationships with associates and doctors.
• Success in store merchandising and attention to detail.
• Ability to manage priorities with adaptability and flexibility.
• Willingness to take calculated risks and attention to detail.
• Ability to multi-task and delegate effectively.

Nice-to-haves

• Computer experience preferred.