Optical Technician/Optician - Clarkson Eyecare (Downtown office)

$31,200 - $31,200/Yr

EyeCare Partners - Saint Louis, MO

Full-time - Entry Level

Saint Louis, MO

501-1,000 employees

Ambulatory Health Care Services

About the position

The Optical Technician (Optician) at Clarkson Eyecare is responsible for providing exceptional patient care while promoting and dispensing eyewear products. This role involves working closely with patients to understand their needs, assisting them in selecting frames, and ensuring a seamless experience from consultation to fitting. The position requires strong customer service skills and the ability to communicate effectively with both patients and healthcare professionals.

Responsibilities

• Embrace and execute the Total Patient Experience to build relationships with all patients while delivering great medical support.
• Determine patient wants and needs and sell to exceed their expectations.
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions.
• Operate the auto-lensometer and manual lensometer.
• Educate and recommend specific lenses, lens coatings, and frames to suit patient needs.
• Accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt.
• Dispense patient orders and repair and adjust patient frames.
• Dispense all glasses and/or contact lens orders in E360.
• Assist with other duties in the office as needed, including general office duties and cleaning as assigned by the manager.
• Acknowledge patients in a friendly, approachable way that invites them into the office.
• Maintain frame standards with cleaning, organization, and well-presented areas.
• Follow all protocols to keep frame inventory accurate.

Requirements

• High School Diploma or GED equivalent required.
• Associates Degree preferred.
• Minimum of 1 year in a customer interactive position; or equivalent combination of education and experience.
• Basic computer skills.
• Communication, interpersonal, and negotiation skills.
• Ability to read, analyze, and interpret insurance forms.
• Favorable result on Background Check required.
• Must be able to provide proof of identity and right to work in the United States.

Nice-to-haves

• Have ABOC or obtained within the first 2 years of employment (preferred, not required).
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid holidays
• Paid parental leave
• Paid time off