Optimized Mill Lining Product Support Manager

Metso - Mesa, AZ

Full-time - Mid Level

Hybrid - Mesa, AZ

10,001+ employees

Repair and Maintenance

About the position

The Optimized Mill Lining Product Support Manager will serve as the primary link between Market Area and End Customers, Business Line specialists, and Supply Chain. This role focuses on championing customer success, optimizing solutions for mill lining applications, and building long-term relationships with clients. The position emphasizes collaboration, innovation, and a customer-centric approach within a team dedicated to providing customized solutions in the sustainable use of natural resources.

Responsibilities

• Champion Customer Success by identifying customer goals and delivering compelling value-added sales arguments.
• Engage with Clients by visiting customers to provide support as needed, with up to 30% travel.
• Optimize Solutions by identifying opportunities for liner design application and optimization, including material selection, profiles, liner size, and layouts.
• Build Long-Term Relationships by developing detailed knowledge and following customers over extended periods.
• Monitor Performance by tracking predictions and results, focusing on wear and mill performance.
• Leverage Data by using wear analysis and simulations to provide performance guarantees and promote solutions.
• Resolve Issues by supporting quality and warranty claims investigations and resolutions.
• Create Growth Stories by proactively setting up optimization projects to generate reference cases and support future business.

Requirements

• Bachelor's degree in engineering or equivalent experience with relevant products.
• Familiarity with Mill Lining products is desirable.
• High understanding of and experience in support roles.
• Deep understanding of grinding processes and mill operations.
• Proven experience in product management, sales, or technical support in the capital equipment or Mill Lining industry.
• Demonstrated leadership skills.
• Fluency in English; Spanish is beneficial.

Nice-to-haves

• Experience in the capital equipment or Mill Lining industry.
• Additional language skills, particularly Spanish.

Benefits

• Occupational healthcare and a generous benefits plan.
• Healthy living rewards.
• Global incentive program tied to business and performance targets.
• Hybrid working possibilities for a flexible work environment.
• Extensive learning opportunities including ongoing growth dialogues, internal mobility, mentoring programs, and education assistance.
• Support from a global network of peers.