Optometric Technician Team Lead

Complete Eye Care, O.d., P.a. - Lawton, OK

Full-time - Mid Level

Lawton, OK

Ambulatory Health Care Services

About the position

The Optometric Technician Team Lead at Complete Eye Care is responsible for ensuring that patients receive high-quality care while assisting the optometrist in various patient care activities. This role emphasizes excellent customer service, effective communication, and teamwork to create a flawless patient experience.

Responsibilities

• Assist the optometrist in patient care activities.
• Pre-screen patients and administer diagnostic tests.
• Gather and document patient's medical history.
• Communicate effectively with doctors, staff, and patients.
• Answer phone calls, greet patients, and schedule appointments.
• Educate patients on insurance coverage and vision benefits.
• Train patients on proper contact lens use and care.
• Obtain insurance authorizations and verify benefits.
• Accurately post charges for exam fees and products sold.
• Document optometry exams and procedures accurately.
• Coordinate patient scheduling and monitor patient flow.
• Mentor, coach, and train other team members.
• Serve as a role model for excellent customer service.

Requirements

• 3+ years of experience as an Optometric Technician.
• CPO & CPOA certification required.
• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong multi-tasking and time management skills.
• Strong organizational skills and attention to detail.
• Strong problem-solving skills.
• Ability to perform basic math tasks.
• Team player with good interpersonal and listening skills.
• Passion for self-improvement and continuing education.
• Flexibility to accommodate schedule changes on short notice.
• Minimum 2 years previous experience as an Optometric Technician.
• Previous experience with electronic medical records preferred.