Optometric Technician

$52,000 - $52,000/Yr

Southwest Orlando Eye Care - Orlando, FL

Full-time - Entry Level

Orlando, FL

1,001-5,000 employees

Ambulatory Health Care Services

About the position

The Optometric Technician at Southwest Orlando Eye Care plays a crucial role in supporting doctors by performing various patient care activities, including pre-testing and post-exam duties. This position is essential for ensuring a professional and pleasant patient experience while maintaining the doctor's appointment schedule.

Responsibilities

• Perform preliminary evaluation of patients prior to exam by the OD, such as dilation, topicals, diagnostic medications, etc.
• Conduct verbal interviews with patients to determine medical issues and reasons for their visit for communication to OD prior to appointment.
• Assist ODs in caring for patients in a timely and effective manner, adhering closely to the appointed schedule.
• Instruct patients on medical care as prescribed by the doctor's treatment plan and schedule follow-up appointments as needed.
• Discuss Lasik options with patients and identify interested candidates by reviewing patient information forms.
• Schedule referral appointments with Ophthalmologists, Crown Diagnostic, Laser Center, and complete appropriate paperwork.
• Record and maintain patient records/files in compliance with company, federal, and state policies (HIPAA).
• Respond to patient telephone inquiries regarding medication, treatment, and problems, referring to the OD as necessary.
• Identify candidates for FDT testing per company standards of care.
• Complete proper coding of procedures for payment collection.
• Participate in practice meetings/projects as requested.
• Ensure maximum OD utilization through pre-appointment confirmation and daily appointment confirmation.
• Call all no-shows or canceled patients to reschedule appointments.
• Perform contact lens insertion and removal classes (I&R) and manage the contact lens trial inventory.
• Complete end-of-day responsibilities including opti-schedule wrap-up and end-of-day checklist.
• Make recommendations for efficiencies and processes to improve quality, cost savings, and profitability within the practice.
• Perform other duties within the practice as requested and as time allows.

Requirements

• High School or GED qualification.
• Entry level PC skills including MC Office, Windows, and Word Processing.
• Demonstrated ability to work successfully in a team environment, prioritizing team goals over individual goals.
• Excellent verbal and written communication skills to effectively and professionally collaborate with co-workers and patients.

Nice-to-haves

• Experience evaluating patients for eye exams and dispensing eye exam medications.
• Familiarity with medical terms associated with eye treatment.
• Experience maintaining patients' records/files per HIPAA regulations.

Benefits

• Medical/Dental/Vision/Life/STD/LTD
• Employee Vision Discount Program
• 401(k) with Match
• HSA/FSA
• PTO
• Paid Holidays