Optometric Technician

Eye Care Partners, L.L.P. - North Wilkesboro, NC

Full-time

North Wilkesboro, NC

Ambulatory Health Care Services

About the position

The Doctor's Assistant plays a crucial role in supporting optometrists by ensuring a world-class Total Patient Experience. This position involves a variety of tasks, including operating optical equipment for initial patient testing and providing excellent medical support while maintaining a professional demeanor.

Responsibilities

• Embrace and execute the Total Patient Experience to build relationships with patients.
• Display a professional attitude, greet patients promptly, and thank them upon departure.
• Comply with all company policies and procedures, including HIPAA regulations.
• Practice urgency, valuing both patient and doctor time.
• Operate various optical equipment such as manual lensometers, auto-lensometers, autorefractors, and visual field machines.
• Follow scripting for testing equipment and clean all examination equipment as needed.
• Set phoropter to patient RX or reset to plano as per doctor's request.
• Interact courteously and professionally with all levels of employees.
• Perform general office duties and cleaning as assigned by the manager.
• Demonstrate initiative in accomplishing practice goals and creating a positive work environment.
• Commit to working hours that meet business needs, including weekends and schedule changes.
• Adhere to safety policies and procedures while supporting high-quality customer service.

Requirements

• High School Diploma or GED required.
• Previous medical office experience preferred; optometric experience strongly preferred.
• Minimum of 1 year in a customer/patient interaction role or equivalent education and experience.
• Professional appearance and actions with logical and critical thinking skills.
• Customer-focused with excellent written, listening, and verbal communication skills.
• Detail-oriented, reliable, and enjoys learning new technologies and systems.
• Ability to follow verbal and written instructions with good grammar and spelling skills.
• Interpersonal skills to support customer service and teamwork.
• Basic to intermediate problem-solving skills, including mathematics.
• Proficiency with Microsoft Excel, Word, and Outlook.

Nice-to-haves

• Specialty knowledge of systems relating to job function.
• Knowledge of state and federal regulations for this position, including HIPAA guidelines.

Benefits

• Full-time employment with potential for career growth and development.