Elevate Eyecare - Memphis, TN

posted 4 days ago

Full-time - Entry Level
Memphis, TN

About the position

The Optometry Clinic Receptionist will serve as the first point of contact for patients at Elevate Eyecare, playing a vital role in creating a welcoming and efficient experience. This position emphasizes teamwork and patient-focused service, ensuring that patients feel valued and well-informed during their visits.

Responsibilities

  • Greet patients warmly, both by phone and in person, to create a welcoming atmosphere.
  • Provide exceptional customer service by answering inquiries and scheduling patient appointments.
  • Coordinate and manage the appointment schedule for optometrists and clinic staff.
  • Collect and verify insurance coverage and patient billing information.
  • Gather patient information, insurance details, and medical history, providing necessary education on forms required for visits.
  • Provide basic information to patients about clinic procedures, policies, and services.
  • Ensure accurate entry of patient data into the clinic's electronic records system.
  • Maintain professionalism and confidentiality in handling patient information.
  • Assist in patient product ordering and dispensing as needed.
  • Uphold the clinic's standards of customer service and ethical conduct.
  • Assist with administrative tasks such as filing, emailing, order placement, payment, and data entry.
  • Collaborate with staff to maintain an organized and efficient clinic environment.
  • Communicate effectively to relay important information and contribute to a positive team atmosphere.

Requirements

  • High school diploma or equivalent.
  • Strong customer service skills focused on communication and teamwork.
  • Strong organizational abilities and attention to detail.
  • Proficiency in using office equipment and computer systems.
  • Willingness to embrace new technology and change.
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