Oracle Applications Engineer - CC&B Utilities (Onsite)

DP Professionals - Cedar Rapids, IA

Full-time - Mid Level

Cedar Rapids, IA

Administrative and Support Services

About the position

The Oracle Applications Engineer will be responsible for developing and overseeing complex systems related to Oracle-based applications, specifically focusing on Customer Care & Billing (CC&B) and Oracle Analytics Publisher. This role involves designing new enterprise application solutions, providing ongoing support, and collaborating with various teams to ensure effective application performance and security within the Utilities department of Cedar Rapids.

Responsibilities

• Designs, documents, and implements new Enterprise application solutions within the IT environment for the Utilities department.
• Provides ongoing support, maintenance, and enhancements to existing and new software applications.
• Performs troubleshooting of infrastructure systems affecting application performance.
• Creates and maintains detailed application/program documentation.
• Contributes to reviewing and implementing IT application-based policies, procedures, and standards.
• Collaborates with cross divisional team members to perform root cause analysis of complex problems.
• Consults with internal team/management/vendors to discuss security issues for both short-term projects and long-term department security initiatives.
• Works with vendors and business users to develop and implement software integrations.
• Analyzes users business requirements in the development and modification of computer systems.
• Coordinates and assists in planning and feasibility/requirements analysis to determine the viability for proposed systems.
• Troubleshoots and implements for non-enterprise applications and solutions.
• Assists in writing technical specifications ensuring that information dissemination meets the standards of quality for systems development.
• Performs related work as required.

Requirements

• Excellent written, verbal, and interpersonal communication skills.
• Experience with Oracle-based applications, particularly Customer Care & Billing and Oracle Analytics Publisher (10 years).
• Proficiency with Microsoft Office and Visio.
• Ability to work collaboratively with diverse populations.
• Computer systems and analysis of computer programs.
• Systems analytical practices and procedures.
• Server and network operating systems knowledge.
• Project management principles understanding.
• Managing multiple projects and deadlines; communicating delays.
• Peer review and mentoring experience.
• Assigning, prioritizing, monitoring, and reviewing work assignments.
• Communicating effectively with internal and external stakeholders using both technical and non-technical language.
• Attention to detail.
• Maintain a high degree of confidentiality with sensitive information; maintain the confidentiality of information and professional boundaries.
• Train and instruct others, including systems and user-support personnel.
• Evaluate vendor software for compatibility with city-wide computer systems.
• Respond to IT on-call emergencies.
• Assess problematic issues and make appropriate judgment to correct issue.
• Work cooperatively and maintain effective working relationships.

Nice-to-haves

• Experience with process design, logical workflow analysis and design.
• Experience with in-depth configuration, code, analysis, and output.
• Extensive experience with Oracle and Oracle-based technologies.
• Experience with Utilities in both support and processes.
• Extensive experience troubleshooting problems and root cause analysis.

Benefits

• Compensation and benefits packages for employees and their eligible dependents.