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Oracle - Kansas City, MO
posted 16 days ago
About the position
As a Technical Solutions Analyst I, you will be responsible for performing troubleshooting investigations and reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. This is a client-facing role where you will interact with users daily. You will also perform troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields, and updating/cycling servers. You will communicate effectively verbally and in writing to clients and internal stakeholders. Additionally, you will document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation. You will prioritize work based on severity and urgency, balancing client and business needs. Collaboration among and across teams is essential to ensure issues are addressed by the appropriate individuals. Candidates need to be willing to work on on-call support and be open to working in different shifts. Candidates that are within driving distance to locations listed below will be considered: Nashville, TN; Columbia, MD; Orlando, FL; Kansas City, MO.
Responsibilities
- Perform troubleshooting investigations and review front-end applications.
- Gather information using troubleshooting tools and shadow end users.
- Test workflows internally and externally.
- Perform backend troubleshooting by capturing log files and querying tables.
- Update database fields and cycle servers as needed.
- Communicate effectively with clients and internal stakeholders.
- Document notes, activities, resolutions, and knowledge articles throughout investigations.
- Prioritize work based on severity and urgency.
- Collaborate with teams to address issues appropriately.
- Provide on-call support and work in different shifts.
Requirements
- Strong troubleshooting skills in both front-end and back-end applications.
- Effective verbal and written communication skills.
- Ability to document technical processes and resolutions clearly.
- Experience with database querying and log file analysis.
- Willingness to work on-call and in various shifts.
Nice-to-haves
- Experience in a client-facing role.
- Familiarity with cloud solutions and technologies.
- Knowledge of Oracle products and services.
Benefits
- Flexible medical, life insurance, and retirement options.
- Volunteer programs to give back to communities.
- Work-life balance initiatives.
- Competitive employee benefits suite.
