Oracle Health Technical Analyst 1-Support

Oracle - Orlando, FL

Full-time - Entry Level

Orlando, FL

Publishing Industries

About the position

As a Technical Solutions Analyst I, you will be responsible to perform troubleshooting investigations and reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. This is a client facing role that you will interact with users daily. You will also perform troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields, and updating/cycling servers. You will communicate effectively verbally and in writing to clients and internal stakeholders. You will also document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation. You will prioritize work-based on severity and urgency balancing client and business needs. You will also collaborate among and across teams to ensure issues are addressed by the appropriate individuals. The candidates need to be willing to work on on-call support and open to work in different shifts.

Responsibilities

• Perform troubleshooting investigations and review front-end applications.
• Gather information using troubleshooting tools and shadow end users.
• Test workflows internally and externally.
• Perform backend troubleshooting by capturing log files and querying tables.
• Update database fields and cycle servers as needed.
• Communicate effectively with clients and internal stakeholders.
• Document notes, activities, resolutions, and knowledge articles.
• Prioritize work based on severity and urgency.
• Collaborate with teams to address issues.

Requirements

• Willingness to work on on-call support.
• Open to working in different shifts.
• Ability to communicate effectively both verbally and in writing.

Benefits

• Flexible medical options
• Life insurance options
• Retirement options
• Volunteer programs