ORD-Ocean Freight Accounts Receivables (A/R) Analyst

Deutsche Post DHL Group - Chicago, IL

Full-time - Mid Level

Chicago, IL

10,001+ employees

Couriers and Messengers

About the position

The Ocean Freight Accounts Receivables (A/R) Analyst at DHL Global Forwarding plays a crucial role in managing the flow of goods and information across a customer's global supply chain. This position is responsible for the timely and accurate maintenance of Accounts Receivables following the original invoicing process. The selected candidate will be tasked with researching, validating, and processing requests for additional supporting documents, adjustments, corrections, and refunds. This role requires a keen eye for detail and the ability to analyze trends and root causes of Accounts Receivables issues, coordinating resolutions with various departments within the Ocean Freight Operations (OFR). In this role, the analyst will work closely with the Collections team and customers to ensure that invoices and supporting documents are provided in accordance with established Standard Operating Procedures (SOPs) and Customer Operating Procedures (COPs). The analyst will also participate in customer calls to address outstanding issues and attend weekly meetings with the Collections team to discuss progress and challenges. Additionally, the analyst will be expected to initiate and assist in process improvements, working proactively with station management to enhance Accounts Receivables processes. DHL Global Forwarding is committed to fostering a positive work environment that encourages personal and professional development. The company values its employees and believes that their success is integral to the overall success of the organization. As part of a global leader in logistics, the analyst will have access to a wide range of job challenges and opportunities for growth within the company.

Responsibilities

• Provide timely and accurate maintenance of Accounts Receivables after original invoicing.
• Research, validate, and process requests for additional supporting documents, adjustments, corrections, and refunds.
• Identify trends and analyze root causes of Accounts Receivables issues.
• Coordinate resolution of AR issues with OFR departments.
• Understand and work on the weekly GCCS Report by meeting company KPIs.
• Provide invoices and supporting documents to Collections/Customers.
• Follow customers' SOPs and COPs.
• Research and analyze customer disputes and take action accordingly.
• Participate in customer calls to address outstanding issues.
• Attend weekly calls with Collections to discuss progress.
• Complete training as required.
• Initiate and/or assist in process improvements.
• Work proactively with station management for improved Accounts Receivables.

Requirements

• Good knowledge of Forwarding business and DGF OFR product, both Exports and Imports.
• Advanced knowledge of various systems such as CW1/GCCS/EDM.
• Strong telephone and e-mail skills.
• Strong negotiation and administrative skills.
• Detail-oriented with the ability to positively influence others across multiple groups.
• Ability to work independently relying on experience and judgment to plan and accomplish daily deliverables.
• Results-driven with experience in Finance and Accounting preferred.
• Generally 5 years of experience in a related area of responsibility.

Benefits

• Opportunities for personal and professional development.
• Access to a wide range of job challenges and opportunities in different divisions globally.
• Recognition of potential and performance evaluation through a performance management system.