Order Entry and Customer Success Specialist

$57,202 - $65,170/Yr

Kpl Global Consulting - Bridgeport, CT

Full-time - Entry Level

Bridgeport, CT

About the position

The Order Entry and Customer Success Specialist at KPL Global Consulting is responsible for managing customer relationships and ensuring their success with the company's products and services. This role involves communication with customers to understand their needs, utilizing SaaS platforms for tracking interactions, collaborating with the sales team for growth opportunities, and analyzing customer data to enhance retention strategies.

Responsibilities

• Communicate with customers to understand their needs and ensure satisfaction.
• Utilize SaaS platforms to track customer interactions and provide support.
• Collaborate with the sales team to identify opportunities for growth within existing accounts.
• Analyze customer data to improve strategies for customer retention and expansion.
• Manage projects related to customer success initiatives.
• Utilize Salesforce or similar CRM tools to maintain customer records and interactions.
• Conduct account management activities to foster long-term relationships.
• Monitor market trends and provide insights on how they may impact customer success.

Requirements

• Proven experience in customer relationship management.
• Strong analytical skills to interpret customer data and make strategic decisions.
• Project management skills to handle multiple initiatives simultaneously.
• Familiarity with Salesforce or other CRM software.
• Ability to manage accounts effectively and drive revenue growth.

Nice-to-haves

• Experience in financial services is a plus.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching