Order Entry Specialist

$35,360 - $41,600/Yr

First Legal - Los Angeles, CA

Full-time - Entry Level

Los Angeles, CA

11-50 employees

Administrative and Support Services

About the position

The Order Entry Specialist at First Legal plays a crucial role in embodying the company's culture, vision, and core values, which include Family, Integrity, Resourcefulness, Self-Sufficiency, and Trustworthiness. This position is essential for assisting clients with their orders, ensuring that all information is accurately verified and entered into client-specific software systems. The specialist is expected to provide excellent customer service while managing incoming calls and emails related to client orders. The role requires meeting or exceeding the expectations set by the Operations Manager for the Order Entry Department, which involves maintaining a high level of proficiency in Microsoft Office Suite and other proprietary software. In addition to order processing, the Order Entry Specialist is responsible for developing and maintaining strong working relationships with other departments and coworkers to ensure that customer needs are met effectively. Confidentiality is paramount in this role, as the specialist will handle sensitive internal and external matters. The position is full-time, requiring a commitment to working Monday through Friday from 8:30 AM to 5 PM in the office located in Los Angeles, CA. The ideal candidate will have a high school diploma or equivalent, with at least two years of professional experience in a fast-paced legal services environment. Attention to detail, strong communication skills, and a commitment to excellence are essential traits for success in this role. The Order Entry Specialist must also demonstrate effective conflict resolution skills and a proactive approach to customer service, even in challenging situations.

Responsibilities

• Assist clients with orders, verifying information, and entering data into client-specific software systems.
• Receive and place calls and emails for client orders.
• Meet or exceed expectations and needs of the Order Entry Department as established by the Operations Manager.
• Maintain proficiency in Microsoft Office Suite and other proprietary software.
• Develop and maintain excellent working relationships with other departments and coworkers.
• Maintain confidentiality regarding all internal and external matters.

Requirements

• High School Diploma or equivalent achievement is preferred.
• Minimum of 2 years professional experience in a fast-paced legal services environment or equivalent combination of education and experience.
• Acute attention to detail in all work and ability to follow up with internal and external clients.
• Intermediate knowledge of Microsoft Suite programs, including Word, PowerPoint, Excel, and Outlook.
• Strong and effective communication skills, both verbal and written.
• Ability to effectively utilize conflict resolution skills and internal escalation protocols.

Benefits

• Dental insurance
• Health insurance
• Vision insurance