Order Fulfillment Associate

$41,600 - $49,920/Yr

Mican - Melville, NY

Full-time - Entry Level

Melville, NY

Real Estate

About the position

The Order Fulfillment Associate plays a crucial role in supporting daily operations related to order processing and fulfillment. This position requires minimal supervision and involves ensuring timely delivery and efficient order management. The associate will serve as a point of contact for customer inquiries and will work closely with the Sales Team to resolve issues, maintain accurate documentation, and track inventory effectively.

Responsibilities

• Provide support in daily operations to ensure timely order processing and fulfillment.
• Leverage knowledge in order processes to refine business workflows.
• Maintain efficient and accurate order fulfillment to ensure smooth operations and timely delivery.
• Serve as the contact for issues raised by customers and the Sales Team.
• Identify appropriate resources for resolving issues and delegate or address responses as needed.
• Run daily reports for Sales and notify accounts about upcoming styles.
• Handle invoicing and track information for each account, maintaining necessary documentation.
• Work with Customer Maintenance to open and update accounts daily.
• Receive and process orders for materials and merchandise.
• Use order tracking and CRM systems to process orders and maintain customer information.
• Confirm orders, unit prices, shipping dates, and notify customers of any backorders or delivery delays.
• Prepare order-related documentation and process orders from sales staff and customers.
• Provide price quotations and verify the accuracy of pricing and quantities listed.
• Distribute order sheets to appropriate departments and coordinate with teams regarding order status.
• Support the fulfillment process by managing order processing and updates while tracking inventory.
• Coordinate with internal departments to schedule product delivery commitments.
• Process chargebacks, credit memos, debit memos, and returns.
• Handle consignment accounts, including opening and closing accounts and managing consignment inventory.

Requirements

• One to two years of relevant experience in customer service or administrative support.
• Proficient in a Windows environment with word processing, spreadsheet application, and data entry.
• Solid communication and interpersonal skills to effectively communicate information to customers and colleagues.
• Demonstrated ability to identify and resolve problems.
• Ability to multi-task and handle a heavy workload while maintaining focus and productivity.

Benefits

• Competitive hourly pay ranging from $20.00 to $24.00 per hour.
• Opportunity to work in a supportive team environment.