Order Fulfillment Associate

$31,200 - $44,720/Yr

VSP Global - Melville, NY

Full-time - Entry Level

Melville, NY

Health and Personal Care Retailers

About the position

The Order Fulfillment Associate plays a crucial role in supporting daily operations by ensuring timely order processing and fulfillment. This position involves leveraging knowledge of order processes to refine business workflows and maintain efficient operations, ultimately contributing to customer satisfaction through effective communication and problem resolution.

Responsibilities

• Provide support in daily operations with minimal supervision.
• Ensure timely order processing and fulfillment.
• Leverage knowledge in order processes to refine business workflows.
• Maintain efficient and accurate order fulfillment for smooth operations and timely delivery.
• Serve as the contact for issues raised by customers and the Sales Team.
• Identify appropriate resources for resolving issues and delegate or address responses as needed.
• Run daily reports for Sales and notify accounts about upcoming styles.
• Handle invoicing and track information for each account.
• Maintain documentation as needed for order processing.
• Work with Customer Maintenance to open and update accounts daily.
• Receive and process orders for materials and merchandise.
• Use order tracking and CRM systems to process orders and maintain customer information.
• Confirm orders, unit prices, shipping dates, and update shipping statuses.
• Notify customers of any backorders or delivery delays.
• Prepare order-related documentation and process orders from sales staff and customers.
• Provide price quotations and verify the accuracy of pricing and quantities listed.
• Distribute order sheets to appropriate departments and coordinate with teams regarding order status.
• Support the fulfillment process by managing order processing and updates while tracking inventory.
• Coordinate with internal departments to schedule product delivery commitments.
• Process chargebacks, credit memos, debit memos, and returns.
• Handle consignment accounts, including opening and closing accounts.

Requirements

• One to two years of relevant experience in customer service or administrative support.
• Proficient in a Windows environment with word processing, spreadsheet application, and data entry.
• Solid communication and interpersonal skills to effectively communicate information to customers and colleagues.
• Demonstrated ability to identify and resolve problems.
• Ability to multi-task and handle a heavy workload while maintaining focus and productivity.

Benefits

• Eligible bonuses and commissions based on performance.