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Order Management Coordinator 2 - Welcome Team
$45,032 - $45,032/Yr
Comcast - Denver, CO
posted 2 months ago
Full-time - Entry Level
Denver, CO
11-50 employees
Broadcasting and Content Providers
About the position
The Order Management Coordinator 2 is responsible for the administration and coordination of Business Class customer orders from submission through installation, ensuring compliance and accuracy while interacting frequently with customers. This role requires moderate supervision and accountability for individual results, contributing to team success.
Responsibilities
- Ensure contracts meet all submission criteria and compliance requirements, approving or rejecting contracts as appropriate.
- Embrace and champion new initiatives, systems, and product offerings.
- Act as a Subject Matter Expert (SME) for peers regarding job and product knowledge, mentoring less tenured employees.
- Review contract details and validate services ordered through customer contact to ensure accuracy.
- Proactively identify opportunities for process/procedure improvement and recommend solutions.
- Handle orders requiring advanced technical knowledge.
- Support multi-location customers with multiple services at each site.
- Serve as the primary contact with identified customer IT/technical personnel/vendor/VAR.
- Manage both inbound and outbound customer interactions related to scheduling Business Class installations.
- Oversee SMB, Renewal, Restart/Merge, Transfer, National (local), and COT orders from submission through scheduling and installation.
- Update customers on construction status when relevant.
- Navigate through multiple systems to build, track, and monitor orders.
- Interface with various levels of Sales, Operations, Engineering, and other functional groups to ensure orders flow appropriately.
- Meet scorecard productivity and quality metrics.
- Maintain regular, consistent, and punctual attendance.
Requirements
- High school diploma or GED.
- 2 years of relevant work experience in customer service or order management.
- Ability to work nights, weekends, and variable schedules as necessary.
Nice-to-haves
- Experience in a technical support role.
- Familiarity with telecommunications products and services.
Benefits
- Competitive salary of $21.65 per hour.
- Comprehensive benefits package including health, dental, and vision insurance.
- 401(k) retirement plan with company matching contributions.
- Paid time off and holidays.
- Employee discounts on Comcast services.
