Order Management Coordinator 2 - Welcome Team

$45,032 - $45,032/Yr

Comcast

Full-time

Broadcasting and Content Providers

About the position

The Order Management Coordinator 2 - Welcome Team at Comcast is responsible for managing and coordinating Business Class customer orders from submission through installation. This role involves frequent customer interaction and requires a blend of technical knowledge and customer service skills to ensure compliance and accuracy in order processing. The coordinator will work with moderate supervision and is accountable for individual results while contributing to team success.

Responsibilities

• Ensure contracts meet all submission criteria and compliance requirements and approve or reject contracts as appropriate.
• Embrace and champion new initiatives, systems and product offerings.
• Act as SME for peers as it relates to job and product knowledge and mentor less tenured employees.
• Review contract details and validate services ordered through customer contact, to ensure accuracy.
• Proactively identify opportunities for process/procedure improvement and recommend solutions.
• Responsible for orders that require an advanced technical knowledge.
• Support multi-location customers with multiple services at each site.
• Serve as primary contact with identified customer IT/technical personnel/vendor/VAR.
• Responsible for both Inbound and Outbound customer interactions related to scheduling of Business Class installs.
• Responsible for SMB, Renewal, Restart/Merge, Transfer, National (local) and COT orders.
• Responsible for orders from submission through OA, to scheduling and installation.
• Responsible for in-flight changes based on eligibility requirements.
• Responsible for updating customers on construction status when relevant.
• Navigate through multiple systems to build, track and monitor orders.
• Interface with various levels of Sales, Operations, Engineering and other functional groups to ensure orders flow appropriately.
• Meet scorecard productivity/quality metrics.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Requirements

• High School Diploma / GED
• 2-5 Years of relevant work experience
• Customer-focused with strong relationship building skills
• Ability to organize workplace effectively
• Professional etiquette and accountability
• Technical knowledge related to order management
• Adaptability and self-motivation
• Critical thinking and problem-solving skills
• Strong communication skills
• Professional integrity

Benefits

• Paid Time off
• Physical Wellbeing support programs
• Financial Wellbeing personalized support
• Emotional Wellbeing benefits
• Life Events + Family Support benefits