Order Management Coordinator

Hitachi - Michigan City, IN

Full-time - Mid Level

Onsite - Michigan City, IN

Electrical Equipment, Appliance, and Component Manufacturing

About the position

The Order Management Coordinator is responsible for creating, tracking, and expediting customer purchase orders to meet customer demand. This role involves maintaining sales and service orders, providing updates to internal stakeholders, and ensuring accurate order entry and delivery of materials. The coordinator plays a crucial role in supporting the Field Sales and Service teams, enhancing customer relations, and contributing to revenue growth.

Responsibilities

• Manage, support, and expedite orders for the Field Sales and Service teams.
• Respond to internal customer inquiries related to order status, availability, delivery, and problem resolution.
• Work closely with Management to resolve commercial issues such as billing, pricing, tax status, and freight terms.
• Utilize Salesforce for record keeping and internal communications.
• Follow-up and expedite orders in the ERP system, ensuring accuracy and completeness of order information.
• Capture and enter end-user information for new equipment into the ERP system.
• Identify competitive parts and vendors for needed parts for resale.
• Research and identify specific Sullair parts for all Sullair equipment as needed.
• Resolve disputed invoices and process credits/returns in accordance with Sullair policies.
• Prepare Open Order reports and provide status updates to internal stakeholders.
• Maintain a working knowledge of Sullair products and services.
• Participate in assigned training programs and perform tasks for which proper training has been received.
• Maintain punctual, regular, and predictable attendance and work collaboratively in a team environment.

Requirements

• Associates degree or other post high school training (2 years duration).
• Minimum of 5 years of experience in customer service/sales.
• Exceptional verbal and written communication skills with a strong desire for serving customers.
• Strong interpersonal and active listening skills.
• Good organizational skills and attention to detail.
• Ability to manage multiple priorities and remain calm under pressure.
• Moderate proficiency with Microsoft programs such as Outlook, Word, and Excel preferred.
• Proficiency with SAP preferred.
• Salesforce.com experience a plus.
• Microsoft Dynamics experience a plus.