American Woodmark - Phoenix, AZ
posted 2 months ago
American Woodmark is one of the nation's largest cabinet manufacturers, dedicated to partnering with major home centers, builders, and dealers to bring the visions of homeowners and designers to life. The company is committed to customer satisfaction, integrity, teamwork, and excellence across its service and distribution centers, corporate office, and manufacturing facilities. As part of its mission, American Woodmark is on a journey to foster an inclusive environment and is taking meaningful actions to promote diverse representation throughout the organization. Every team member plays a vital role in making American Woodmark a place where individuals can express their identities through their work. The Order Processing Specialist position is designed to provide builder service support and account management for the builder center. This role involves scheduling installations, service, and warranty work, as well as ensuring detailed communication regarding product, delivery, and scheduling with all customers and clients. The work performed should align with the company's Mission Statement, CITE Principles, and Timberlake standard operating procedures (SOP). To excel in this role, candidates should possess 3-5+ years of experience in a fast-paced customer service or office environment, preferably with American Woodmark. The ideal candidate will have advanced keyboarding skills, proficiency in Windows-based programs and Microsoft Office applications, and excellent reasoning, decision-making, communication, and organizational skills. Building effective business relationships and working collaboratively with all levels of employees within American Woodmark and its customers is essential. A high school diploma or GED is required, with some college courses beyond high school preferred.