Order Processor

$45,000 - $45,000/Yr

Anko Food Tech - San Dimas, CA

posted 24 days ago

Full-time - Entry Level
San Dimas, CA

About the position

The Order Processor at Anko Food Tech, Inc. is responsible for managing the order processing workflow, ensuring accuracy in order details, and providing excellent customer service throughout the order lifecycle. This entry-level position requires strong organizational skills and proficiency in various software tools to facilitate efficient order management and communication with customers and internal teams.

Responsibilities

  • Receive and review incoming orders from customers via various channels such as email, phone, or online platforms.
  • Accurately enter order details into the company's database or order management system.
  • Verify the accuracy of orders, including pricing, quantities, and shipping information.
  • Coordinate with warehouse or distribution teams to ensure timely picking, packing, and shipping of orders.
  • Generate and maintain order-related documentation, such as invoices, packing slips, and shipping labels.
  • Liaise with customers to confirm orders, provide order status updates, and resolve any discrepancies or issues.
  • Plan and schedule team tasks and keep calendar up-to-date.
  • Assist with bookkeeping and payment collection.
  • Provide excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction throughout the order process.
  • Prepare regular reports on order status, trends, and performance metrics for management review.

Requirements

  • Bachelor's degree or equivalent preferred
  • 1+ years of accounting experience is a plus
  • Bilingual proficiency is a plus
  • Attention to Detail: Ability to accurately process and input large volumes of data with minimal errors
  • Strong organizational and time management skills to prioritize tasks and meet deadlines in a fast-paced environment
  • Excellent verbal and written communication skills to interact professionally with customers and internal teams
  • Capacity to troubleshoot issues, resolve conflicts, and make decisions independently
  • Proficient in using computer software and order management systems
  • Familiarity with Microsoft Office Suite and ERP systems is often required
  • Salesforce, SAP, QuickBooks is a plus
  • Dedication to providing exceptional service and ensuring a positive customer experience
  • Ability to collaborate effectively with cross-functional teams to achieve common goals
  • Willingness to adapt to changing priorities and procedures as required by the business

Benefits

  • Health insurance
  • Dental insurance
  • 401(k)
  • Paid time off
  • 401(k) matching
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