Robert Half - Miami, FL
posted 2 months ago
Full-time
Miami, FL
Administrative and Support Services
About the position
The Order Processor role at Robert Half in Miami, Florida, is a contract-to-hire position focused on managing customer interactions, processing orders, and maintaining accurate records. This position plays a crucial role in enhancing customer service standards and operational efficiency within the team.
Responsibilities
- Manage and address customer calls, ensuring immediate issues are resolved and necessary follow-ups are conducted
- Process customer orders, forms, applications, and requests with attention to detail
- Handle customer complaints effectively, providing appropriate solutions and alternatives within the stipulated time limits
- Maintain accurate customer records and process their accounts
- Match Purchase Orders to Invoices to ensure accuracy and consistency
- Direct calls to the appropriate party when needed
- Troubleshoot and investigate customer issues as warranted
- Monitor customer accounts and take appropriate action when necessary
- Ensure resolutions are followed up for customer satisfaction.
Requirements
- Proficiency in order entry processes
- Strong data entry skills and Quickbooks software
- Ability to work under pressure and meet deadlines
- High level of accuracy and attention to detail
- Knowledge of inventory management systems would be beneficial
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- Disability insurance
- 401(k) plan
