Organizational Change Management (OCM) Lead - Customer and Sales Technology

Gordon Food Service - Wyoming, MI

Wyoming, MI

Merchant Wholesalers, Nondurable Goods

About the position

Gordon Food Service is seeking an Organizational Change Management Lead on our Customer, Sales, and Pricing technology team. In this role, you'll be a driving force behind the successful adoption of key technology strategies and initiatives. You'll collaborate with teams across the organization to ensure the seamless implementation of new technologies and enhancements, with a focus on maximizing employee engagement. You'll leverage your expertise to champion innovative and comprehensive change management strategies, assess risks, and coordinate impactful training programs.

Responsibilities

• Leads the development and implementation of change management and communication strategies that minimize employee resistance and maximize employee engagement.
• Leads discussions and collaboration with functional business partners to ensure engagement, communication, and change management needs are addressed.
• Leads end user team preparation and communicates with end user teams on change management activities.
• Assesses and validates the scope and impact of change across business areas utilizing the defined change methodology.
• Conducts business readiness assessments, evaluates results, and develops plans to ensure functional areas are prepared for the change.
• Identifies potential people risks, points of resistance, performance gaps, and develops specific corrective action plans to mitigate with the leadership team.
• Champions innovative and creative ideas to help drive change, integrating innovative approaches and continuous improvement ideas in all aspects of project deliverables.
• Works with leadership to gather and analyze detailed information about process design and the impact on functional business units.
• Supports the development, refinement, and communication of the vision, roadmap, value, and plan for initiatives and strategies.
• Manages the delivery of end-user training and subsequent follow-up activities, including effectiveness assessment.
• Measures effectiveness of change management activities and makes adjustments where necessary.
• Maintains constant communication with initiative leadership, OCM Manager, and key stakeholders.
• Contributes to establishing best practices for the transformation team.
• Performs other duties as assigned.

Requirements

• Knowledge of and experience managing organizational design changes.
• Strategic thinking abilities.
• Knowledge of sound business, technical, and financial acumen.
• Versatile team player that is comfortable under pressure.
• Ability to communicate at all levels with clarity and precision both written and verbally in English.
• Strong presentation development, storytelling, and facilitation skills.
• Excellent problem solving and critical thinking skills.
• Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation.
• Superior team and customer focus, must be able to influence and earn the trust and respect of people at all levels of the organization.
• Ability to lead cross functional teams.
• Requires strong analytical skills.