Organizational Change Manager - Transformation

Sylvamo - Des Moines, IA

Full-time - Mid Level

Des Moines, IA

Paper Manufacturing

About the position

The Organizational Change Manager - Transformation at Sylvamo plays a pivotal role in leading the strategy and design of an organizational change management culture, particularly within the digital transformation area. This position focuses on ensuring the smooth adoption of new technologies, processes, and systems across the organization, working closely with cross-functional teams to develop and implement effective change management strategies that enhance employee engagement and minimize resistance.

Responsibilities

• Drive Sylvamo's strategy and proposed design for internal organizational change management culture and an enterprise strategy for a change center of excellence or change management office.
• Develop and execute comprehensive change strategies and plans for digital transformation initiatives.
• Establish best practices for organizational change management including actionable procedures such as communications plans, sponsor roadmaps, coaching plans, training plans, resistance management plans.
• Conduct impact assessments to understand the effects of changes on various stakeholders and organizational units.
• Consider change impacts at global, regional, functional, and mill levels including union resources, as applicable.
• Identify key stakeholders and develop a stakeholder engagement plan to ensure their involvement and support throughout the digital transformation change management process.
• Work closely with third-party experts in the change management space to apply best practices across initiatives.
• Enable change management efforts by working with human resources, corporate communications, innovation, and cross-functional teams to ensure smooth adoption of digital transformation initiatives.
• Develop and deliver clear, concise, and effective communication plans and materials to ensure stakeholders are informed and engaged.
• Work with mill and functional teams to drive plans for change-related content such as newsletters, presentations, and FAQs.
• Engage translation support as required to ensure messaging reaches teams across regions.
• Act as a point of contact for change-related inquiries and issues.
• Collaborate with training teams and learning leaders to identify training needs and develop training programs.
• Provide support to mill and functional leadership in coaching people leaders to help them manage resistance within their teams.
• Identify potential resistance to change and develop strategies to address and mitigate it.
• Provide ongoing support and guidance to employees, managers, and other stakeholders throughout the change process.
• Establish metrics to measure the effectiveness of change management efforts and the adoption of new processes and technologies.
• Monitor and report on progress, providing insights and recommendations for continuous improvement.
• Gather feedback on the change management process and use it to continuously improve strategies and approaches.
• Stay current with industry best practices and trends in change management and digital transformation.

Requirements

• Minimum of 7 years of experience required
• Bachelor's degree in business administration, organizational development, marketing, communications, or related field
• Prior change management experience
• Change management certification, required
• Prior management of third party resources, preferred
• Union environment experience, preferred
• Strong understanding of change management principles and methodologies
• Strong marketing and presentation development skills
• Digital transformation change experience preferred
• Excellent communication and interpersonal skills
• Ability to influence and engage stakeholders at all levels of the organization
• Ability to balance multiple requests and know when to ask for assistance
• Highly organized and self-starter
• General understanding of IT space

Nice-to-haves

• Prior management of third party resources
• Union environment experience
• Digital transformation change experience

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• 401(k) plan with matching contributions
• Paid time off
• Paid holidays