Orleans Transportation Specialist - Office Assistant / Dispatcher (Part Time)

$39,520 - $39,520/Yr

Regional Transit Service - Albion, NY

Part-time - Entry Level

Albion, NY

501-1,000 employees

Transit and Ground Passenger Transportation

About the position

The Transportation Specialist is responsible for providing administrative and clerical support at the regional subsidiary of the RTS transit authority. This role includes scheduling services, dispatching Bus Operators, maintaining operational records, and preparing financial and performance reports. The position requires strong customer service skills and the ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Answer telephone calls from customers and employees on a multi-line telephone; respond to requests, questions, and complaints.
• Provide customer service by explaining available services and fare structures, and addressing complaints and requests.
• Schedule Dial-A-Rides, Medicaid rides, and other specialized service rides; maintain accurate records of scheduled services and ridership.
• Serve as dispatcher for Bus Operators and assist them with service delivery as needed.
• Reconcile Bus Operator schedules, manifests, and fares; prepare daily deposits and reports.
• Manage Medicaid ridership, ensuring compliance with government regulations and processing invoices.
• Process incoming and outgoing mail and maintain operational records in compliance with regulations.
• Compile data and prepare reports on dispatch logs, mileage, fuel usage, and ridership.
• Maintain customer surveys and prepare invoices and payments; manage Accounts Receivable and Payable records.
• Maintain inventory of office supplies and orders for employee uniforms.

Requirements

• High School Diploma.
• At least 2 years of experience working in an office or an equivalent combination of education and experience.

Nice-to-haves

• Strong computer skills, including intermediate knowledge of MS Outlook, MS Word, MS Excel, and MS PowerPoint.
• Basic knowledge of arithmetic and accounting procedures.

Benefits

• Disability Insurance
• Pension Plan
• NY State Deferred Compensation Plan
• Basic Life and Accidental Death & Dismemberment (AD&D) insurance
• Group Specified Disease Insurance
• Hospital Insurance
• Paid Time Off (PTO: 17 days upon hire; accrue additional time after 1 year)
• Employee Assistance Program
• Paid Holidays
• Verizon Wireless Discount
• On-site Fitness Center open 24/7
• Employee Wellness Program
• Culture & Inclusion Council
• Public Service Loan Forgiveness (PSLF)
• BJ's Wholesale Club Discount