Orthodontic Team Lead

$49,920 - $60,320/Yr

Franklin Dental Group - Forest Park, GA

Full-time - Senior

Forest Park, GA

1,001-5,000 employees

About the position

The Orthodontic Team Lead at Franklin Dental and Braces is responsible for overseeing the daily operations of the orthodontic team, ensuring high-quality dental care, and managing non-licensed staff. This role emphasizes teamwork, patient interaction, and community engagement, aiming to create positive experiences for patients while promoting the company's mission of providing affordable dental care.

Responsibilities

• Ensures the team delivers quality and compassionate dental care to every patient
• Maintains adequate staffing levels by interviewing, screening and selecting applicants to meet patient schedule
• Responsible for employee satisfaction and retention through practices that promote communications, rewards/recognition, teamwork, and administration of effective employee relations practices
• Ensures training and development of staff by identifying training needs and establishing initiatives to meet company/individual objectives
• Direct supervisor for assigned team with the ability to professionally coach, develop, and deliver disciplinary actions as needed to manage performance
• Adheres to company guidelines as it relates to payroll and other human resource functions for assigned team
• Responsible for holding staff to the highest integrity by adhering to all government regulations and company standards
• Achieves team performance targets
• Responsible for the operational readiness, appearance and presentation of the team / work space
• Responsible for spending time with patients seeking Orthodontic care and answer questions related to planned treatment and corresponding fees
• Responsible for ensuring the patients leave well informed, with all their questions answered about treatment and related insurance coverage
• Serves as the financial and insurance benefit expert to obtain a high percentage of treatment acceptance from our patients
• Presents Orthodontic treatment plans and gives estimates of treatment costs in an effective manner
• Educates and discusses the Orthodontist's treatment plan after diagnosed and reviewed by the clinical staff with the patient
• Collections tracking and monitoring, and any required patient follow-up
• Explains, promotes, and adheres to company payment policies and procedures
• Obtains high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options
• Solicits referrals from patients post treatment while at the same time tracking satisfaction with work provided
• Other duties, as they would benefit the support of the Orthodontist
• Hold staff to the highest integrity by adhering to all government regulations, company standards, and company compliance programs.

Requirements

• 3+ years management experience (preferably in healthcare or dental environment)
• Dental Radiation Safety Certification Preferred
• Senior level Occupational Therapy License

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Vision insurance
• 401(k) matching