OSES - Operations Manager

Oil States Industries - Artesia, NM

Full-time

Artesia, NM

Merchant Wholesalers, Durable Goods

About the position

Oil States Energy Services is currently seeking an Operations Manager for our Artesia, NM location. The Operations Manager will play a crucial role in overseeing district operations, which includes scheduling jobs, managing oilfield service and rental equipment, personnel management, and preparing financial reports, all while ensuring compliance with company policies and procedures. This position requires a proactive approach to safety, as the Operations Manager will participate in promoting safe working conditions and ensuring adherence to regulatory and company compliance standards. The Operations Manager will be responsible for developing and maintaining an organization that meets or exceeds district objectives. This includes coordinating pricing and bids for rental jobs in collaboration with upper management and the sales team. Monitoring job quality is essential to ensure the efficient delivery of equipment and services, as well as adherence to standard operating procedures. The Operations Manager will also closely monitor the performance of subordinates, ensuring that established performance standards are met and identifying personnel with promotion potential. Effective communication is key in this role, as the Operations Manager will organize and promote communication between dispatchers, the sales team, and all employees. Additionally, the Operations Manager will manage training schedules for both new and existing employees, maintain rental equipment, and report data to the District Manager. Financial reporting, customer service, and compliance with DOT regulations are also critical components of this position. The Operations Manager will be expected to conduct field evaluations, manage daily workflows, and ensure that all paperwork is submitted on time. This role may also involve direct interaction with customers to ensure quality service and satisfaction.

Responsibilities

• Develop and maintain an organization to meet or exceed District objectives.
• Proactively participate in the safety process to promote safe working conditions and ensure adherence to regulatory, government, and company compliance.
• Coordinate pricing and bids of rental jobs through upper management and sales.
• Monitor job quality to ensure efficient delivery of equipment, services, job safety, and monitor adherence to standard operating procedures.
• Monitor performance of all subordinates through close personal contact to ensure achievement of established performance standards and identify personnel with promotion potential.
• Inform District manager of all aspects of district activity.
• Organize and promote effective communication between the Operations Supervisor (dispatchers) and the sales team as well as all employees.
• Manage training schedules for all new employees and existing employees.
• Maintain rentals and report data to District Manager.
• Complete and deliver financial report, morning report, service orders and charts as requested.
• Ensure proper testing and rebuilding of rental equipment is assigned.
• Manage call flow received from clients and ensure satisfaction is delivered.
• Deliver excellent customer service to all employees and clients daily.
• Ensure all repairs and parts are completed on all vehicles daily.
• Responsible for managing Purchase Order numbers and location bills.
• Actively monitor DOT pre trips and post trips to ensure adherence to regulatory, government, and company compliance.
• Conduct field evaluations on quality and accuracy of work performed.
• Manage employees daily work flow.
• Responsible for all paper work being turned in prior to all deadlines.
• Responsible for other projects as requested by manager but not limited to job description.
• Responsible to call on customers as needed to ensure quality customer service.
• Responsible for ensuring that non-eligible drivers are not allowed to drive a Company vehicle.
• Responsible for reviewing mileage/hours of operation of Company vehicles, to ensure proper use, and compliance with the OSES Vehicle Policy.
• Responsible for ensuring that vehicles are not assigned without prior approval.
• Performs Operator duties in the field if needed.
• Performs all other duties as assigned.

Requirements

• Must be able to read, write and speak in English.
• Must have strong oral and written communication skills.
• Must have basic math and algebra skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram forms.
• Ability to deal with problems associated with daily operations and business situations.
• Ability to operate hand tools required.
• Ability to operate a crane truck and trailer preferred.
• Knowledge of all oilfield service and rental equipment utilized by OSES.
• Demonstrated ability to diagnose increasingly complex business or technical problems and recommend solutions.
• Demonstrated ability in successfully leading and supervising people and projects.
• Ability to maintain composure when faced with conflict and ability to quickly and effectively adjust as team role changes.
• Able to effectively manage time and prioritize projects in order to meet established deadlines.
• Working knowledge of Microsoft Office software.