OSU Ag Technical Support Specialist

Oklahoma State University - Oklahoma City, OK

Full-time - Entry Level

Oklahoma City, OK

Educational Services

About the position

The OSU Ag Technical Support Specialist is responsible for providing desktop computer support to administrators, faculty, and staff within the Division of Agricultural Sciences and Natural Resources. This role involves maintaining and managing computers and printers across various settings, including offices, classrooms, and computer labs. The specialist will also handle computer asset inventory, equipment acquisition, and user training in technology and software.

Responsibilities

• Provide desktop computer support for administrators, faculty, and staff.
• Maintain and manage computers and printers in offices, classrooms, and computer labs.
• Maintain computer asset inventory and generate quotes for equipment acquisition.
• Dispose of obsolete equipment according to university procedures.
• Train departmental users in various aspects of computer technology and software.

Requirements

• High School/GED and four years of related experience.
• Valid Drivers License and reliable transportation for travel connected with official duties.
• Experience and working knowledge of Windows Operating Systems and Mac OS.
• Working knowledge of Windows Active Directory and Group Policies.
• Extensive knowledge of computer hardware and software failure analysis and problem remediation.
• Proficient knowledge of computer hardware and driver installation, printer and scanner hardware configuration, and maintenance.
• Knowledge of non-server based backup systems, WIFI systems, and information security practices.
• Ability to assist faculty and staff in computer hardware and software procurement decisions.

Nice-to-haves

• Bachelor's in Computer Science, Information Technology, or related area with a minimum of two years related experience.
• ITIL, CompTia A+ Certified Computer Technician, CompTia Network+ Certification, or similar certifications.

Benefits

• Health insurance
• Paid holidays
• Flexible scheduling
• Professional development opportunities