OTC- Product Owner- Customer

Sherwin-Williams - Cleveland, OH

Full-time - Mid Level

Cleveland, OH

Chemical Manufacturing

About the position

The Product Owner for Customer at Sherwin-Williams plays a pivotal role in the development and execution of product strategies that align with the objectives of the Global Transformation Office. This position is responsible for creating and managing user stories that communicate the product's development and progress against business outcomes to Business Executives and Leadership. The Product Owner will prioritize these stories to ensure that the team focuses on delivering maximum value in alignment with the strategic goals of the organization. In this role, the Product Owner will oversee the strategic and technical execution of business user stories, coordinating with relevant stakeholders to ensure effective Business Process Governance. Collaboration with the Portfolio Product Leadership Team is essential to set the agility strategy and funding requirements for product initiatives. The Product Owner will also conduct formal performance reviews, celebrating both individual and team successes, while comprehending key business objectives to make informed decisions regarding product functionality. The position requires close collaboration with cross-functional teams to ensure a shared understanding of requirements for successful implementation. This includes working with program management, process management, data management, change management, and customers. The Product Owner will also be responsible for grooming the product backlog, tracking progress towards product releases, and communicating the product vision and roadmap to the Scrum and development teams. Additionally, the role involves providing support to users of the ERP system, delivering comprehensive product training, and coordinating with other Operations and Supply Chain teams to ensure alignment across initiatives. The Product Owner will also work collaboratively with the Continuous Improvement team to enhance processes and animate the local expert community to ensure process enrichment and IT solution enhancements. This role is critical in standardizing logistic flows within manufacturing workshops and preparing budgets for new initiatives.

Responsibilities

• Develop new concepts for products and features in alignment with the objectives of the Global Transformation Office.
• Create user stories to share the Product's development and progress against business outcomes with Business Executives and the Leadership.
• Prioritize all stories to ensure work focuses on those with maximum value that align with the Global Transformation Office strategy.
• Responsible for strategic and technical execution (end-to-end) of business user stories and coordinate the Business Process Governance with the right stakeholders.
• Work with the Portfolio Product Leadership Team to set the agility strategy and funding requirements.
• Conduct/support formal performance reviews, celebrating hard work, individual and team success.
• Comprehend key business objectives and requirements of a product to make final decisions on functionality.
• Provide feedback to the work of the Product Manager to help them define a product differentiation strategy.
• Collaborate with cross-functional teams/processes to ensure a shared understanding of requirements for successful implementation.
• Work in partnership with process owners to ensure the process is executed appropriately during project initiatives.
• Understand what is important to the customer, data standards, process standards; collect feedback from users and incorporate user feedback to enhance product features and usability.
• Understand and support inter-team dependencies and escalate issues with the coordination of the product manager.
• Groom the product backlog, breaking down epics and estimating user stories.
• Track the progress towards the release of a product and keep the project and process teams apprised of the same.
• Communicate the product vision, roadmap and business intent to the Scrum/development team and ensure close collaboration with the development team.
• Coordinate with Scrum team, set and communicate release date and scope.
• Provide support to users of the ERP system, including troubleshooting problems, answering questions, and providing training recommendations.
• Deliver comprehensive product training that aligns with the organization's change management plan.
• Coordinates cross functionally with other Operations and Supply chain teams to ensure alignment.
• Prepare and plan budgets to determine how to use company resources to launch new initiatives.
• Standardize the logistic flow of jobs within the manufacturing workshops.
• Work collaboratively with the Continuous improvement (CI) team to ensure processes are executed and improved.
• Animate the local expert's community (Key users, SMEs) to ensure the processes enrichment and the enhancements of the IT solution.

Requirements

• Bachelor's Degree required; Six Sigma, Lean training preferred.
• 5+ years in an agile delivery framework, or requirement development or Product Owner role required.
• Prior Operations or CRM and Order to Cash experience required.
• Prior knowledge of key process and technical products within Order Management, Product Data Management required.
• Knowledge of ERP operating systems tools and databases required.
• Experience working with Oracle system required.
• Experience with, and strong understanding of Product Ownership for Agile Scrum Teams required.
• Proven ability to analyze complex cross functional business process and defining integrated user stories using industry standard techniques required.
• Experience working as part of an Agile Release Train in the Scaled Agile Framework (SAFe) required.
• Understanding of Order Management methods and models as defined by Sherwin-Williams Global Process Owners preferred.
• Excellent verbal and written communication skills, tailoring to audiences required.
• Excellent critical thinking skills and demonstrated ability to proactively manage stakeholder expectations required.
• Ability to work in distributed teams and develop multi-level relationships required.
• Proven ability to manage dependencies and shifting priorities required.
• Ability to support multiple projects, facilitate meetings, and follow up action items required.
• Ability to lead and influence without direct authority required.
• Ability to utilize Continuous Improvement tools and processes required.
• Experience working in a team-oriented, collaborative environment required.
• Excellent communication skills to be able to influence peers and executives, as well as external partners required.
• Experience defining and leading the delivery of an API portfolio that is consumable by both internal and external parties required.
• Strong work ethic demonstrated attention to detail, excellent time management and organizational skills required.
• Ability to work both independently and within a close team environment required.
• Ability to listen to and understand business needs required.
• Demonstrates Customer Life Cycle understanding preferred.
• Knowledge of customer contact and tracking through CRM platforms required.
• Understand Customer Mgmt equivalencies across all SW ERP's/Ability to map for future efficiency required.
• Ability to drive consistency in customer language across all ERP's, platforms, & business groups required.
• In depth knowledge of current PCG Facilities customer life cycle management required.
• Experience in Customer: Profiles, Contracts, Data, Inquiries, & Dispute Resolution required.
• Alignment of customer processes from POS to Cloud and Non-Cloud transactional source systems required.
• Product owner experience, ideally managing APIs as a product in a High paced environment required.
• Understanding of agile methodology, techniques, and agile tools (such as Jira and Confluence) required.
• Expertise in Agile product development required.
• Familiar Security frameworks (e.g., JWT, OATH2) for APIs required.
• Experience in creating REST API documentation using tools required.
• Hands on experience on Jira, Confluence and Mural board required.
• Standard industry certifications such as SAFe, CSPO, or PSPO are preferred.

Benefits

• Wide range of world-class benefits designed for employees and their families.
• Opportunities for career growth and development.
• Support for health care and total well-being.
• Retirement savings plans.