OTC-Product Owner-Order Management & Pricing

$103,301 - $133,335/Yr

Sherwin-Williams - Cleveland, OH

Full-time - Mid Level

Cleveland, OH

Chemical Manufacturing

About the position

As a Product Owner for Order Management & Pricing at Sherwin-Williams, you will play a pivotal role in developing new concepts for products and features that align with the objectives of the Global Transformation Office. You will assess the product's progress with input from Delivery Leads and Scrum Masters, ensuring that all user stories are prioritized to focus on those that deliver maximum value. Your responsibilities will include strategic and technical execution of business user stories, coordinating with stakeholders to ensure effective Business Process Governance. You will work closely with the Portfolio Product Leadership Team to set the agility strategy and funding requirements, while also conducting formal performance reviews to celebrate individual and team successes. In this role, you will need to comprehend key business objectives and requirements to make informed decisions on product functionality. You will provide feedback to the Product Manager to help define a product differentiation strategy and collaborate with cross-functional teams to ensure a shared understanding of requirements for successful implementation. Your work will involve partnering with process owners to ensure proper execution during project initiatives, such as Order to Cash and Source to Pay. You will also be responsible for collecting user feedback to enhance product features and usability, grooming the product backlog, and tracking progress towards product releases. Communication will be key in this position, as you will need to convey the product vision, roadmap, and business intent to the Scrum/development team. You will coordinate with the Scrum team to set and communicate release dates and scopes, while also providing support to users of the ERP system. This includes troubleshooting problems, answering questions, and delivering comprehensive product training that aligns with the organization's change management plan. Additionally, you will prepare and plan budgets to determine resource allocation for launching new initiatives and work collaboratively with the Continuous Improvement team to ensure processes are executed and improved.

Responsibilities

• Develop new concepts for products and features in alignment with the objectives of the Global Transformation Office.
• Assess the product's progress with input from Delivery Leads and Scrum Masters.
• Create user stories to share the Product's development and progress against business outcomes with Business Executives and Leadership.
• Prioritize all stories to ensure work focuses on those with maximum value that align with the Global Transformation Office strategy.
• Responsible for strategic and technical execution (end-to-end) of business user stories and coordinate the Business Process Governance with the right stakeholders.
• Work with the Portfolio Product Leadership Team to set the agility strategy and funding requirements.
• Conduct/support formal performance reviews, celebrating hard work, individual and team success.
• Comprehend key business objectives and requirements of a product to make final decisions on functionality.
• Provide feedback to the work of the Product Manager to help them define a product differentiation strategy.
• Collaborate with cross-functional teams/processes to ensure a shared understanding of requirements for successful implementation.
• Work in partnership with process owners to ensure the process is executed appropriately during project initiatives.
• Understand what is important to the customer, data standards, process standards; collect feedback from users and incorporate user feedback to enhance product features and usability.
• Understand and support inter-team dependencies and escalate issues with the coordination of the product manager.
• Groom the product backlog, breaking down epics and estimating user stories.
• Track the progress towards the release of a product and keep the project and process teams apprised of the same.
• Communicate the product vision, roadmap and business intent to the Scrum/development team and ensure close collaboration with the development team.
• Coordinate with Scrum team, set and communicate release date and scope.
• Provide support to users of the ERP system, including troubleshooting problems, answering questions, and providing training recommendations.
• Deliver comprehensive product training that aligns with the organization's change management plan.
• Coordinate cross functionally with other Operations and Supply chain teams to ensure alignment.
• Prepare and plan budgets to determine how to use company resources to launch new initiatives.
• Standardize the logistic flow of jobs within the manufacturing workshops.
• Work collaboratively with the Continuous improvement (CI) team to ensure processes are executed and improved.
• Animate the local expert's community to ensure the processes enrichment and the enhancements of the IT solution.

Requirements

• Bachelor's Degree in a relevant field.
• 5+ years in an agile delivery framework, requirement development, or Product Owner role.
• Prior Operations or CRM and Order to Cash experience.
• Prior knowledge of key process and technical products within Order Management and Product Data Management.
• Knowledge of ERP operating systems tools and databases, specifically Oracle.
• Experience working with Agile Scrum Teams and understanding of Product Ownership.
• Proven ability to analyze complex cross-functional business processes and define integrated user stories using industry standard techniques.
• Experience working as part of an Agile Release Train in the Scaled Agile Framework (SAFe).
• Excellent verbal and written communication skills, tailoring to audiences.
• Excellent critical thinking skills and demonstrated ability to proactively manage stakeholder expectations.
• Ability to work in distributed teams and develop multi-level relationships.
• Proven ability to manage dependencies and shifting priorities.
• Ability to support multiple projects, facilitate meetings, and follow up on action items.
• Ability to lead and influence without direct authority.
• Ability to utilize Continuous Improvement tools and processes.

Nice-to-haves

• Six Sigma, Lean training preferred.
• Understanding of Order Management methods and models as defined by Sherwin-Williams Global Process Owners.
• Experience defining and leading the delivery of an API portfolio that is consumable by both internal and external parties.
• Experience in Order Management & Pricing Applications - Systems and key Integrations preferred.

Benefits

• Comprehensive health care coverage.
• Retirement savings plan options.
• Paid time off and holidays.
• Employee discounts on products and services.
• Opportunities for professional development and training.
• Flexible work arrangements.